Supervisor Crew Management Wilmington

Location:

Wilmington, DE, US, 19801

Company:
Amtrak

Your success is a train ride away!

As we move America’s workforce toward the future, Amtrak connects businesses and communities across the country. We employ more than 20,000 diverse, energetic professionals in a variety of career fields throughout the United States. The safety of our passengers, our employees, the public and our operating environment is our priority, and the success of our railroad is due to our employees.

Are you ready to join our team?

Our values of ‘Do the Right Thing, Excel Together and Put Customers First’ are at the heart of what matters most to us, and our Core Capabilities, ‘Building Trust, Accountability, Effective Communication, Customer Focus, and Proactive Safety & Security’ are what every employee needs to know and do to be most impactful  living the Amtrak values, focusing on our capabilities, and actively embracing and fostering diverse ideas, backgrounds, and perspectives, together we will honor our past and make Amtrak a company of the future.

This position is responsible for direct supervision of T&E Crew Management Representatives and Administrators within a centralized CMS office. Responsible for the accurate position control of 3500 Train & Engine employees with a total operating cost of $ annually. Communicates with T&E field management, labor relations and union leadership to manage the day-to-day T&E operation. Lead a dynamic team responsible for overseeing the scheduling, deployment, and management of train crew members to ensure the safe and efficient operation of rail services.

Manage strategic planning, resource allocation, and effective communication to optimize crew utilization and maintain high service standards.

• Develop and implement crew schedules to ensure coverage for all train services, aligning assignments with service demands.
• Monitor crew performance and adherence to protocols, providing coaching and support to enhance productivity.
• Efficiently manage crew resources, adjusting staffing levels as needed while adhering to budgetary constraints.
• Ensure compliance with regulatory requirements and implement safety protocols to promote a culture of safety among crew members. Identify opportunities for improvement in crew management operations, implementing innovative solutions to enhance efficiency and effectiveness.
• Directs the Crew Management operation and all processes related to supporting the operation.
• Responsible to review, recommend, and implement all crew changes necessary for the efficient operation of trains throughout the country, including working a desk when necessary.
• Responsible to manage day to day operational processes and the assignments of all 3500 T&E employees. Plays a vital role in the formation of crew couplets. Responsible for developing staff through training and mentoring.

• Bachelor’s Degree or equivalent combination of education, training and/or relevant experience.
• 6+ years of relevant work experience.

• Bachelor’s Degree or equivalent combination of education, training and/or relevant experience.
• 8+ years of relevant work experience.

• Experience in crew management or related transportation roles
• Comprehensive understanding of crew scheduling principles, labor regulations, and operational logistics
• Strong leadership and team management abilities to motivate staff and uphold high performance standards
• Excellent communication and interpersonal skills for effective interaction with stakeholders
• Analytical mindset focused on problem-solving and decision-making
• Must have thorough knowledge of the operating agreements. Must be able to manage, train and motivate a union…