Head of Rewards Capabilities & Partnerships, Director

The Head of Thank You Rewards Capabilities & Partnerships is a senior leadership role responsible for defining and executing the strategic vision for the Thank You Rewards ecosystem. This leader owns the capabilities, partnership, and strategic roadmap that drive member engagement, rewards value, and economic performance across the program.

This person will lead the development and execution of a multi-year strategy focused on enhancing redemption experiences, expanding partnership value, accelerating innovation, and strengthening competitive differentiation. The role requires balancing customer-focused innovation with financial discipline, ensuring that the Thank You program delivers industry-leading experiences while optimizing rewards economics and business outcomes.

This leader will influence senior stakeholders across Product, Marketing, Digital, Technology, Analytics, Finance, Operations, Risk, and external partners to drive enterprise-wide alignment and execution excellence.

• Define and execute the long-term vision and strategic roadmap for Thank You Rewards capabilities and partnerships.
• Lead initiatives that enhance customer value, strengthen program engagement, and improve rewards economics across the portfolio.
• Identify emerging market trends, customer needs, and competitive opportunities to ensure the program remains a leading loyalty platform.
• Develop and manage business cases supporting investments, capability enhancements, and partnership expansion.

• Own the end-to-end partnership strategy for the Thank You Rewards program.
• Lead a portfolio of high-impact strategic partnerships while identifying and pursuing new growth opportunities across travel, retail, dining, entertainment, lifestyle, and digital ecosystems.
• Negotiate and manage complex partner relationships to maximize customer value and financial performance.
• Establish executive-level relationships with key partners and represent the Thank You program in strategic external engagements.

• Own the portfolio of redemption capabilities and experiences across the Thank You ecosystem.
• Drive innovation and modernization of rewards platforms, digital experiences and redemption journeys.
• Partner with Technology and Product teams to prioritize investments that improve scalability, efficiency, personalization, and customer satisfaction.
• Ensure seamless end-to-end customer experiences across all redemption channels.

• Drive alignment across multiple business units, ensuring strategic priorities and investments support enterprise objectives.
• Lead complex cross-functional programs that require coordination across numerous teams and stakeholders.
• Present strategic recommendations, business performance, and investment opportunities to executive leadership.

• Lead and develop a high-performing organization consisting of multiple leaders and cross-functional teams.
• Foster a culture of accountability, innovation, customer obsession, and continuous improvement.
• Build organizational capabilities that support long-term growth and succession planning.
• Manage budget, resource allocation, performance management, and talent development across the organization.

• Ensure all business activities are conducted in accordance with applicable regulations, policies, and control standards.
• Maintain a strong risk and control environment while supporting business growth and innovation.
• Promote sound governance practices and effective decision making across partnership and capability portfolios.

• 15+ years of…