Content Design Senior Associate

Job Description

Join our team and make a significant impact through innovative content design and drive customer confidence and satisfaction. As a Content Design Senior Associate in the Payments team, you will play an important role in shaping customer experiences through content and building customer confidence across our products and services. Using your expertise in content design principles, you will plan, create, and structure product content within a user‑experience design framework.

While collaborating with cross‑functional teams to ensure narrative consistency, your influence will extend to product design, architecture, and functionality.

• Develop and implement content strategies for products and features, ensuring alignment with user experience principles and business objectives.
• Collaborate with cross‑functional teams to create engaging, user‑friendly content that is cohesive and intuitive for a diverse audience.
• Create content taxonomies to refine content organization and structure, incorporating user feedback and insights for continuous improvement.
• Adopt brand voice to produce clear, concise, and engaging content that communicates complex concepts effectively to diverse audiences.
• Analyze content performance metrics, making data‑driven recommendations for optimization and enhancement of user experiences.

• 3+ years of experience in content design, or equivalent expertise in editing and writing, with a focus on digital products and platforms.
• Experience in creating content architectures, storytelling, and clear and concise writing.
• Demonstrated experience in applying accessibility guidelines and inclusive design to create user‑friendly content.
• Experience with iterative design techniques, incorporating user feedback and insights for continuous improvement.
• Proficient technical literacy in content platforms and understanding of their impact on user experience.
• Adaptive learner of new financial services products and offerings.

• Demonstrated experience working in highly regulated environments, with a strong track record of partnering with Legal, Risk, Compliance, and Controls (LRCC) to ensure all content and design deliverables meet rigorous standards.
• Proven ability to leverage AI tools and technologies to optimize workflows, enhance content/design efficiency, and drive innovation in process improvement.
• Skilled in product coordination and cross‑functional collaboration, actively participating in clarifying business problems and shaping solutions.

Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission‑based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility.

These benefits include comprehensive health care coverage, on‑site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual…