Community Outreach Coordinator

The Always Best Care Community Outreach Coordinator is responsible for managing the community outreach and business development of assigned territories while meeting and/or exceeding marketing/outreach objectives for that territory. This position makes day to day decisions on outreach to potential clients, territory management and administration, handling customer service issues and opportunities, as well as implementing outreach/marketing plans. This position reports directly to the Director of Marketing and Community Outreach.

• Provide information and education to healthcare professionals, facilities, organizations and consumers regarding services offered by the company.
• Maintain an in-depth knowledge of the community, healthcare facilities and referral sources appropriate for our Home Care Services.
• Develop and maintain relationships with discharge planners, case managers, social workers, physicians and other healthcare professionals that utilize Home Care services by regularly conducting visits to those referral sources to assist them in identifying those appropriate for services.
• Track Key performance indicators (projected vs actual)—using company metrics and ad hoc reports
• Work with other team members and managers to develop an outreach strategy
• Follow-up on all Leads sourced from Lead Generator
• Make routine visits to established, pending clients in addition to cold calls (current referral list will be made available to this candidate)
• Mentor and train new Community Outreach staff
• Prepare stats, trends and updates (for routine Staff meetings, and on-call, ad hoc or as needed)
• Coordinate new client intakes, working closely with customer service, to ensure timely initiation of care
• Represent Team Greene- ABC at monthly/weekly Networking meetings, community and marketing events and in-services
• Maintain a standard of professionalism at any and all promotional events.
• Attend budget discussions (expenditures, advertising and new initiatives) involving community outreach and marketing
• Participate in a variety of marketing logistics, including event production through booth scheduling, collateral coordination, and notification to the executive assistant of any needed ordering.
• Report pertinent information regularly to Director of marketing and Community Outreach on daily activities, and discuss strategy to obtain new business
• Measure effectiveness and produce reports of accomplishments and business impact.
• Other duties as assigned

This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets, and fax machines.

This is a full-time position, and hours of work and days are Monday through Friday. This position may require evenings, weekends and/or holidays for events, mixers, etc.

This position requires up to 75% travel, and will require a valid driver’s license, reliable transportation and insurance coverage that meets state guidelines.

• Bachelor’s degree in Business, Communications, Healthcare Administration or Social Services preferred; or a minimum of 1 to 5 years in a B2B, or Healthcare environment; or minimum of one to three years of health care experience in a marketing/outreach role preferably home health, hospice or a related industry.
• Bilingual a plus

• Ability to meet and exceed goals and objectives of the department, including the ability to formulate and successfully implement business plans, sales plans and outreach activities
• Ability to recognize customer needs
• Ability to meet expectations and requirements of customers and/or referral sources in a…