Hope Program Supervisor

Ministry Hub is honored to partner with A Door of Hope in their search for a Hope Program Supervisor. Please direct all applications through Ministry Hub and any inquiries to hello.

Are you a steady, people-centered leader who can bring structure to a busy program without losing compassion for the individuals you serve?

Do you enjoy developing volunteers—coaching, encouraging, and setting clear expectations so a team can thrive?

Are you motivated by the opportunity to strengthen a ministry program that supports clients through education, mentorship, and practical help?

A Door of Hope is seeking a Hope Program Supervisor to lead and develop the Hope Program. This role is equal parts program leadership, volunteer leadership, and direct client care. You will oversee day-to-day operations of the Hope Program, recruit and supervise volunteers (including Hope Mentors and Baby Boutique volunteers), ensure excellent documentation and program consistency, and carry a portion of the client load—setting the pace and tone for an effective, compassionate ministry.

This is a key leadership seat for someone who is organized, relationally mature, and able to build healthy systems while keeping people at the center.

This position plays a significant role in achieving the religious mission of the center and, thus, has a ministry purpose. Every staff member and volunteer shall serve this purpose in their job and, in doing so, be in an active ministry purpose with the center.

• Lead day-to-day operations of the Hope Program and Abortion Recovery Assistance Program
• Implement and uphold relevant policies and procedures; identify and execute improvements that strengthen effectiveness
• Meet regularly with leadership and key staff to ensure strong communication and aligned client services
• Monitor the Hope Program budget area to ensure spending stays within budget

• Recruit, train, schedule, and supervise volunteers connected to the Hope Program
• Oversee Hope Mentors, including scheduling, reviewing written work for accurate charting, and providing routine professional and spiritual guidance/feedback
• Assist with volunteer interviewing, onboarding/orientation, and training seminars
• Build a culture where volunteers feel supported, equipped, and accountable

• Carry a portion of the client load and model excellent care for Hope Mentor volunteers
• Provide spiritual care, counseling, guidance, and biblical perspective to clients and families when appropriate
• Collaborate and connect with parents/guardians to support the spiritual and personal development of clients (as applicable to program structure)
• Support the ministry’s religious mission and encourage spiritual growth among staff, volunteers, clients, and donors

• Enter data into the center’s CRM (eKyros) and train staff/volunteers to do the same, in alignment with policy
• Manage access to Bright course and vet educational content to ensure alignment with ministry objectives
• Coordinate with the Client Services Coordinator to ensure Hope Classes are scheduled appropriately
• Keep referral resources current and help evaluate and maintain educational materials and client resources
• Be familiar with Care Portal and submit requests on behalf of clients

• Train and guide Baby Boutique volunteers in daily tasks
• Oversee organization and distribution of Baby Boutique items, ensuring fair distribution consistent with program rules
• Coordinate Welcome Baby Baskets
• Ensure baby equipment complies with state laws/safety standards prior to distribution
• Receive material donations and provide receipts when requested

• Participate in staff meetings, shared prayer/devotions, fundraising events, and appropriate community events that promote the Hope Program
• Serve as part of the Client Services Team when needed (answer phones, make appointments, and share administrative responsibilities)

Reports to:

Director of Operations and…