Nurse Manager, Ambulatory Nursing Services

Christiana Care is currently seeking a full-time Manager Nursing Services to support primary care practices within the Medical Group, including practices in DE and PA.

To assume responsibility and accountability for nursing practice and clinical support staff, including all nursing staff within the Christiana Care Medical Group practices. Responsibility includes the management and oversight of policies, protocols, workflows, and oversight of education, onboarding and recruitment of nursing resources and materials to ensure compliance with regulatory and organizational standards ensuring safe patient care delivery.

• Assist with the management of nursing practice and care delivery for the MGCC practices.
• Utilize experience, knowledge and skills necessary to provide and demonstrate patient centric care delivery as well as identify patient needs.
• Enable a relationship-based care approach to care delivery.
• Evaluate, monitor, and measure clinical competencies for RN, LPNs, and MA.
• Support and identify orientation and educational opportunities for clinical staff.
• Perform routine rounds at the practices to establish visibility, teamwork, and monitoring care delivery.
• Monitor, develop, and evaluate written nursing and ancillary policies and procedures and workflows needed to achieve standardized, high-quality, safe and efficient health care processes throughout MGCC.
• Assure compliance with regulatory and professional standards.
• Manage nursing practice and care delivery.
• Support Medical Group and CC organizational wide initiatives.
• Support and facilitate a culture of nursing professional governance.
• Participate in Joint Commission Ambulatory liaison regulatory meeting and disseminate information as needed.
• Provide oversight of RN and Medical Assistants clinical duties and responsibilities and facilitate RN integration in practices.
• Participate in implementation of a shared decision‑making model for nursing and clinical staff.
• Demonstrate and promote positive interpersonal communication skills at all times.
• Maintain a cooperative and collaborative relationship with the Clinical Directors, clinical leaders, operations leaders, and clinicians and colleagues within and outside of the Medical group practices.
• Actively participate and coordinate and/or facilitate projects related to clinical activities.
• Identify risk management and infection prevention issues and take appropriate measures to correct them as well as notify MGCC leadership.
• Interview and hire potential employees.
• Engage staff in adhering to customer service standards.
• Coach, evaluate, and discipline staff according to CCHS policy.
• Maintain accurate employee files, including licensure of professional staff.
• Participate in quarterly staff meetings, communicating all appropriate information.
• Perform assigned work safely, adhering to established departmental safety rules and practices; report to supervisor, in a timely manner, any unsafe activities, conditions, hazards, or safety violations that may cause injury to oneself, other employees, patients and visitors.
• Perform other related duties as required.

• Graduate of an accredited school of nursing with BSN, may have an alternative Bachelor’s degree if possess MSN.
• Three to five years of clinical nursing experience in ambulatory practice, medical-surgical, emergency department or critical care experience.
• Proven leadership skills and behaviors.
• Prior experience in educating and supervising clinical staff or other informal leadership role.
• An equivalent combination of education and experience may be substituted.

• Current compact RN licensure to cover multiple states including Delaware and Pennsylvania.
• Professional certification.
• BLS Certification.

Annual Compensation Range $ - $. This pay rate/range represents Christiana Care’s good faith and reasonable estimate of compensation at the time of posting. The actual salary within this range offered to a successful candidate will depend on individual factors including without limitation skills, relevant experience, and qualifications as they relate to specific job requirements.

Christiana Care Health System is an equal opportunity employer, firmly committed to prohibiting discrimination, whose staff is reflective of its community, and considers qualified applicants for open positions without regard to race, color, sex, religion, national origin, sexual orientation, genetic information, gender identity or expression, age, veteran status, disability, pregnancy, citizenship status, or any other characteristic protected under applicable federal, state, or local law.