Triage Nurse

Henrietta Johnson Medical Center (HJMC) is a Federally Qualified Health Center with sites in Wilmington and Claymont, Delaware, providing an all-inclusive range of medical and dental services for the entire family. HJMC provides affordable access to integrated and coordinated family practice, women's health, dental, and behavioral health care services under one roof, with a team of caring, competent, and productive providers and staff focused on quality, compassionate, and coordinated care.

The Triage Nurse supports value-based care by assessing patient needs in real time and directing patients to the most appropriate level of care. The role improves patient safety, timely access, and cost efficiency by reducing unnecessary emergency department utilization, prioritizing urgent needs, and supporting same-day or next-best care pathways.

Note:

This is a Non-Exempt position, and the candidate must be able to work on-site.

• Performs telephone and in-person triage using approved clinical protocols, nursing judgment, and standing workflows to determine urgency and disposition.
• Assesses symptoms, risk factors, medication issues, and red-flag conditions and escalates emergent or time-sensitive situations to the appropriate clinician or emergency response pathway.
• Coordinates timely appointments, referrals, testing, and follow-up based on patient need and provider direction.
• Documents all triage assessments, advice provided, escalation actions, and care coordination steps accurately and timely in the electronic health record.
• Supports chronic disease and high-risk patient management by identifying worsening conditions and notifying the care team when intervention is needed.
• Provides patient education related to self-care, red-flag symptoms, medication adherence, and when to seek emergency or urgent care.
• Participates in team huddles, workflow improvement, and quality initiatives related to access, continuity, and patient safety.
• Maintains licensure, clinical competencies, infection control practices, and privacy and security compliance.

• Current unrestricted Registered Nurse license in the State of Delaware, or compact state authorization as applicable.
• At least three years of nursing experience, preferably in primary care, ambulatory care, urgent care, or telephonic triage.
• Strong clinical assessment, escalation, and documentation skills.
• Proficiency with electronic health record documentation and standard office technology.

• Experience in an FQHC or ambulatory care setting.
• Experience with evidence-based triage protocols and care management workflows.
• BLS certification and demonstrated comfort in fast-paced clinical operations.

This position is funded through Delaware's federal Rural Health Transformation Program grant, awarded through the Delaware Department of Health and Social Services. Although the RHT award covers a five-year project period, funding is approved and allocated annually, and continued employment in this role is contingent on annual grant reapproval.

This role offers a competitive salary based on experience and community health center pay standards in Delaware. Employees enjoy a range of benefits, including:

• Health Insurance (Medical / Dental / Vision)
• Long-Term Disability
• Employee Assistance Program (EAP)
• Short-Term Disability Option

Equal Opportunity

Employer:

Henrietta Johnson Medical Center is an equal opportunity employer.

Questions

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