Bilingual: Operations Quality & Continuous Improvement Supervisor

CHEP helps move more goods to more people, in more places than any other organization on earth via our 347 million pallets, crates and containers. We employ approximately 13,000 people and operate in 60 countries. Through our pioneering and sustainable share-and-reuse business model, the world’s biggest brands trust us to help them transport their goods more efficiently, safely and with less environmental impact.

What does that mean for you? You’ll join an international organization big enough to take you anywhere, and small enough to get you there sooner. You’ll help change how goods get to market and contribute to global sustainability. You’ll be empowered to bring your authentic self to work and be surrounded by diverse and driven professionals. And you can maximize your work-life balance and flexibility through our Hybrid Work Model.

Position is based at the Wilmington site

Fully Bilingual in English & Spanish

• Develops and drives continuous improvement initiatives to ensure that the quality control function meets key performance indicator goals.
• Supervise and coordinate the work of all quality department employees.
• Provide hands‑on leadership as a supervisor; responsible for mentoring and coaching all quality employees and working through employee relations issues.
• Drives compliance of CHEP quality guidelines at the service center.
• In partnership with Plant Manager, provide leadership to the quality staff to effectively recruit, train, develop, evaluate, motivate, delegate, and monitor their activities.
• Collaborates with plant leadership to ensure compliance to established policies.
• Ensure the consistent execution of all SOPs throughout the Plant in accordance with the QMS, PMS, Commercial Organization, and Global Supply Chain.
• Support cost control initiatives and process control within the Plant.
• Responsible, in consultation with Plant Manager, for the cost and yield performance of the Plan in partnership with the overall P&L of the Plant.
• Deliver best operational practices and cost efficiencies across the Plant while maintaining critical quality and raw material utilisation standards that are necessary to maintain customer satisfaction and Plant profitability.
• Ensure compliance through teamwork for all Standard Operating Procedures within the Plant.
• Manages and ensures proper documentation of all quality related documents for all plant personnel.
• Develop, lead, and organise group projects targeting quality systems and continuous process improvements. Reports on progress and project deliverables.
• Partners with Regional Quality personnel and the greater quality team to resolve concerns and execute on strategic goals of the organization.
• Collaborates with Plant HSE Supervisor and HSE Plant Lead to support and drive Safety improvements (Zero Harm) across the Plant.
• Conduct and lead Train the Trainer programme for all training personnel as it relates to quality.

• Will lead and develop site Quality Control Auditor and Quality Lead positions and the CI programme for their service centre.
• Drive recommendations for process improvements & CI projects for plant.

Internal :

• Plant leadership
• Front line Team Members
• Territory and Regional Leadership Territory and Network Quality Leadership
• Ops Excellence leadership
• Controls and Compliance team

• Bachelor’s degree in Business or in relevant business analysis discipline e.g. finances, engineering, operations, supply chain, or equivalent experience.

• 3-5 years’ experience in Quality Assurance or Continuous improvement specialised role.
• Lean Six Sigma certification(s) preferred.
• Prior experience in a plant or quality supervisory role.
• Strong customer focus orientation.
• Demonstrated ability to work in a challenging environment.
• Ability to lead a team.
• Ability to give and receive constructive feedback.
• Demonstrated ability to work cross-functionally.
• Understanding of supply chain practices and metrics.
• Knowledge of manufacturing operations, training quality and production employees.
• Knowledge and experience of quality control programme implementation.
• Basic knowledge of OSHA standards.
• 3+…