Market Research & Insights, Senior Associate

As a Market Research Senior Associate on the Insights team, you will translate complex customer and consumer signals into clear, actionable insights that shape strategy across the business. In this high-visibility role, you’ll lead qualitative and quantitative research projects and vendor partnerships end-to-end—synthesizing findings, identifying compelling insights for business partners, and championing the voice of the customer. Your impact will promote smarter decisions, elevate customer experiences, and showcase your project management skills, as well as your passion for research and consumer insights.

• Understand the goals and needs of project stakeholders, while centering the goals and needs of end users
• Select and manage research vendors to deliver projects on time and on budget
• Manage multiple projects and work streams concurrently
• Synthesize research findings and create relevant, revealing, and inspiring reports
• Prepare presentation materials for senior management
• Deliver recommendations with confidence and consideration for diverse stakeholders
• Champion the voice of the customer within the business and across functions
• Play an active role and contribute to strategy discussions
• Escalate project issues and risks appropriately, and drive them to resolution by proactively identifying potential obstacles and solutions
• Identify and document best practices, and drive implementation

• 4+ years of experience in market/consumer research
• Independent and self-motivated; able to create structure and direction out of ambiguity
• Experience managing projects and project teams, and working with stakeholders and research vendors to achieve shared objectives
• Strong communication, interpersonal, and project management skills
• Analytical and conceptual thinking; ability to understand systems and processes
• Proactively seeks guidance, clarification, and feedback from others
• BA/BS degree required

• Master’s degree in Marketing Research or a related field
• Experience in financial services