Servers

Charcoal Pit Concord
2600 Concord Pike
Wilmington, DE 19803, USA

• A server greets and seats the guest when a host is not available
• Greets the table within one minute after guest is sat
• Serves guests food and beverages in a positive and friendly manner.
• Provides information to help food and beverage selections.
• Presents ordered choices in a prompt and efficient manner.
• Does a two bite or two-minute check back on the table to ensure guest is satisfied with their meal.
• Maintains dining ambiance with an enthusiastic attitude.
• Prepares room for dining, stocking condiments, napkins, service plates, and utensils.
• Protects establishment and patrons by adhering to sanitation, safety, and alcohol beverage control policies.
• To serve alcohol servers must complete and pass ABC class and have a copy of their ABC card on them at all time while serving
• Actively helps guests select food and beverages by making suggestions, explaining the specials, identifying appropriate beverage pairings, and answering food preparation questions.
• Places orders to bar and kitchen through our POS system including special requests and identifying any guest special dietary needs such as allergies.
• Makes certain food is assembled properly and delivers food from the Expo window to the guest with the proper condiments and utensils.
• Monitors their section throughout the meal
• Maintains table setting by removing used plates and utensils, replenishing utensils, refilling water glasses, and being alert to patron spills or other special needs.
• Clears table before offering guests dessert
• Servers are responsible for making all guests desserts
• The Server should have the check ready when offering the guest dessert in case they decline dessert
• Servers should have a bank of change ready at the beginning and ending of their shift.
• Maintains proper cash handling and cash-out procedures
• Completes nightly side work.
• Thank guests who are exiting the building

Server Qualifications /

Skills:

• General Math Skills
• Customer Service
• Resolving Conflict
• Teamwork
• High Energy Level
• Thoroughness
• Professionalism
• Ability to lift and carry up to 25 pounds

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.