Supervisor, Retail, Retail & Store Manager

Supervisor – Dash In

Location: 154 N Dupont Hwy, New Castle, DE
Pay: $18.00 – $22.50/hr.
Position Type: Full-time | Benefits Eligible

Dash In, a Wills Group company, is redefining convenience through an elevated guest experience and high-quality, chef-inspired food service. This Supervisor role is built for smaller-volume locations and combines both front-of-house and back-of-house leadership to help keep the store running smoothly each day.

If you enjoy leading by example, supporting a team, and creating a fast, friendly, and well-run environment for guests, this is a great opportunity to grow your leadership career with a brand that is going places.

In this role, you’ll partner with the Store Manager to support daily operations, coach team members, uphold food and service standards, and help deliver a great guest experience across the entire store.

• Support the Store Manager in leading and developing a cross-functional team to deliver an outstanding guest experience and high-quality food service.
• Oversee both front-of-house and back-of-house operations, ensuring smooth execution of service, food production, and store standards.
• Train and coach team members across all areas, reinforcing expectations around service, food safety, and operational excellence.
• Maintain Dash In brand standards, including cleanliness, food quality, safety, and guest engagement.
• Proactively engage with guests, resolve concerns, and ensure a fast, friendly, and efficient experience.
• Monitor store activity and customer flow, adjusting staffing and priorities to maintain service standards and minimize wait times.
• Support inventory, ordering, and stock levels across both retail and food service areas.
• Ensure kitchen and store environments are clean, organized, and operating safely, with properly maintained equipment.
• Communicate effectively with store leadership regarding operational needs, staffing, and performance opportunities.
• Execute daily tasks and priorities as directed by store leadership while stepping in to lead shifts as needed.

We’re looking for team members who are ready to show up, contribute, and grow with us.

Minimum Qualifications:

• Must be 18 years of age or older.
• Must be eligible for work in the U.S.
• High school diploma or equivalent/GED
  -or- ability to complete employer-paid GED program.
• Minimum of 1 year of supervisory or leadership experience in retail, food service, or a related environment.
• Ability to multi-task, prioritize, and problem solve in a fast-paced setting.
• Strong guest focus with excellent communication and people skills.
• Basic technology proficiency, including POS systems.

Ideal candidates will also have:

• Experience working in both food service and retail environments.
• Knowledge of food safety and kitchen operations.
• Active Serv Safe Certification (or willingness to obtain).

Core Competencies:

• Adapting and Responding to Change
• Working with People
• Delivering Results and Meeting Customer Expectations

Retail Operations Functional

Competencies:

• Deciding and Initiating Action
• Persuading and Influencing

Additional Role-Specific

Competencies:

• Leading and Supervising
• Planning and Organizing

• This role is full-time, with team members typically working 32–40 hours per week.
• Must have flexibility to work various shifts, including days, evenings, weekends, and holidays.
• Work is performed onsite at the assigned Dash In location.
• Training is conducted in-store and includes cross-training across both guest experience and food service operations.
• No regular travel required; occasional travel may be requested based on business needs for training, support, or coverage.

Dash In is more than a convenience store—it’s a community-focused brand on a mission to redefine convenience by elevating the experience. As part of the Wills Group family, Dash In serves customers at more than 55 locations across Delaware, Maryland, Virginia, and the Carolinas. We combine high-quality food, fuel, and retail services to create a one-stop destination for our guests, where freshly prepared food, top-tier customer service, and a commitment to…