Customer Service Desk Associate

Customer Service Desk Associate

Experienced Customer Service Desk Associates – Use your Retail Sales background to launch an exciting career with one of the nation’s leading retailers! Boscov's is a chain of full‑service department stores serving the total family needs of our customers. For nearly 100 years, Boscov's has been known for its great values and famous brands, offering a broad selection of quality merchandise in its stores and online.

We are looking for Retail Customer Service Desk Associates to join our growing retail team.

As part of a fast‑paced, dynamic sales team, you will develop relationships with our customers and ensure that each customer’s needs are met in a quick and efficient manner. Whether you have previous sales experience or customer service experience, this is a great opportunity to pursue a rewarding career with a company known for quality and big savings.

• Build customer confidence, provide accurate information, and promote products through a point of successful sale.
• Establish professional, personalized rapport with each customer to close sales and provide the best customer experience.
• Provide customer service by completing customer requests and/or resolving issues in a timely manner.
• Accurately and efficiently complete all transactions and paperwork while adhering to all company policies and procedures.
• Make storewide announcements over the public address system.
• Handle layaway storage, maintain records, receive payments, and release merchandise.

• Prior retail and/or customer service experience.
• Ability and desire to work well with the public, management, and coworkers.
• Excellent verbal, written, and telephone communication skills with customers, coworkers, and management.
• Basic math skills.
• Ability to learn selling skills and operate a POS register and Telxon system.
• Available to work varied days and hours, including evenings and weekends, as the work schedule requires.

• Comprehensive benefits package, including medical, dental, and vision.
• Short‑term and long‑term disability (voluntary).
• Life insurance (company paid).
• 401(k) with company match.
• Weekly pay.
• Paid vacation.
• Liberal employee discount.

Equal Opportunity Employer