Client Partner

About the Job

Required Skills :

* Adapt in Client Services, Business Consulting and Global Delivery of IT Solutions with experience in IT strategy, application / service delivery, leading and building high performance teams and delivering growth.

* Align customer and business strategies to help achieve desired results for customers through technology innovation and enablement of value creation for organizations.

* Ability to build and maintain strong, positive relationships with clients.

* Work with cross-functional teams to develop and deliver customized solutions that meet customer needs and enable global delivery teams by providing optimal delivery solutions.

* Ability to identify growth opportunities and anticipate market trends.

* Driving revenue growth through consultative selling and strategic proposals

* Expert in virtual presentations and digital communication platforms

* Familiarity with latest technology and changes in market

* Coordinating internal teams to ensure timely delivery of services

* Should be problem solver, have creative approaches to client challenges and have ability to thrive in fast-changing environments.

Roles & Responsibilities :

* Serve as the primary point of contact for clients.

* Develop and execute account strategies aligned with client goals.

* Identify growth opportunities and create plans for upselling and cross-selling.

* Drive joint business planning and strategic value alignment.

* Collaborate with different service practices/horizontals within the organization to drive solutions contextual to the customer

* Sales management through rigor in review of Pipeline and performance against plan on weekly, monthly, quarterly, and annual basis

* Lead large RFPs and proactive proposals

* Collaborate with other horizontals of TCS to penetrate new areas, and drive growth in existing areas where TCS has business

* Pipeline creation through proactive thought papers, PoVs aligning to the industry trends

* Make Cold calls to clients, generate leads and follow up

* Managed Portfolios and Customer Relationships including Sr. Management

* Oversee service delivery and ensure SLA compliance.

* Manage escalations and risk mitigation.

* Own contracts, invoicing, and financial governance for client accounts.

Generic Managerial

Skills:

Communication Skills

* Strong verbal and written communication for client interactions, presentations, and reporting.

* Ability to articulate complex ideas clearly and persuasively.

Sales Proficiency

* Expertise in the sales cycle: prospecting, pitching, negotiating, and closing deals.

* Deep product knowledge to articulate value propositions effectively.

Client Relationship Management

* Building trust and rapport with clients.

* Active listening and empathy to understand client needs and deliver tailored solutions.

Strategic Planning & Analytical Skills

* Ability to develop account strategies aligned with business goals.

* Use of data analysis for forecasting and identifying growth opportunities.

Negotiation & Persuasion

* Skilled in negotiating contract terms while maintaining positive client relationships.

* Persuasive techniques to influence decision-making.

Goal Orientation Focus on meeting and exceeding targets.

Leadership skills

Salary Range: $148,800 - $201,000 a year

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