Sales Consultant

Summary

Location:

219 S. College Road, Wilmington, NC 28403.

Role:
Sales Associate – New and Used Vehicles. Responsibilities include selling vehicles, ensuring customer satisfaction, and meeting dealership sales goals.

• Meets dealership sales goals.
• Greets customers and determines make, type, and quality of vehicle desired.
• Explains features and demonstrates operation of vehicle in showroom or on demonstration drive.
• Suggests optional equipment for customer to purchase.
• Computes and quotes sales price, including tax, trade‑in allowance, and discount.
• Completes paperwork accompanying vehicle sales, including sales slip or sales contract.
• Arranges for delivery and registration of vehicle.
• Researches availability of models and optional equipment.
• Engages in business development.
• Addresses customer concerns.
• Maintains CSI at or above Company standards.
• Maintains an organized, clean and safe work area.
• Participates in required training.
• Records all hours worked accurately in company timekeeping system.
• Follows Safeguards rules and regulations.
• Demonstrates the Company’s Core Values.
• Complies with Company policies and procedures.
• Observes all Federal, State, Local and Company safety rules and regulations in the performance of duties.

• Desired
  
  Education:
  
  GED, High School Diploma, Associate Degree, Bachelor Degree, Master Degree, Doctorate Degree.
• Field of Study/
  
  Work Experience:
  
  Accounting, Automotive, Business, Human Resources, Information Technology.
• Desired
  
  Work Experience:
  
  up to 3 years, 3-5 years, 5+ years.
• Education/
  
  Experience:
  
  Prior sales and/or customer service experience desired.
• Certificates and Licenses:
  Valid Driver’s License, Automobile Salesperson License.

• Computer
  
  Skills:
  
  Intermediate knowledge of Microsoft Office products and intermediate ability to learn web applications for customer management.
• Communication
  
  Skills:
  
  Ability to understand and follow instructions; ability to communicate effectively with customers and company personnel.
• Attendance Requirements:
  Regular and predictable attendance; scheduled shifts may include evening hours, weekends, and holidays.
• Physical Demands:
  Regular talk or hearing; frequent standing, walking, and sitting; heavy standing work.
• Environment Demands:
  Duties performed indoors and outdoors, including customer test drives; exposure to various work environments.
• Verbal and Writing Ability:
  Ability to read and comprehend instructions, correspondence, and memos; ability to present information in one‑on‑one and small group settings.
• Math Ability:
  Ability to add, subtract, multiply, and divide.
• Reasoning Ability:
  Ability to apply common sense to carry out instructions; ability to deal with standardized situations.

Other duties as assigned. The employee will be required to follow any other instructions and to perform any other duties and responsibilities upon the request of a supervisor.

This job description is subject to revision at the discretion of the company.

Hendrick is an Equal Opportunity employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. For more information regarding the EEOC, please visit https://(Use the "Apply for this Job" box below). Your Rights
6..