Retail Cosmetics Sales Associate, Concord Mall - Flex

Macy’s is more than just a store. We’re a story that has captured the hearts and minds of America for more than 160 years, and we are looking for a Cosmetic Sales Flex Colleague – also known as a Beauty Advisor Flex – to become the trusted expert our customers turn to for all things beauty. Passionate about products and people, you will create a personalized and inspiring shopping experience that builds confidence and drives sales.

You’ll serve as both an educator and a beauty expert – offering expert advice, conducting product demonstrations, and providing tailored consultations that may include makeup application and skincare recommendations. Your deep product knowledge and ability to stay current on trends allow you to introduce customers to new items and innovations that match their unique needs and style. Building lasting client relationships is at the heart of your role.

You’ll proactively grow and manage a loyal client base through consistent follow‑up, virtual outreach, and personalized service – always with the goal of exceeding expectations and achieving sales goals. By combining genuine hospitality, strong product knowledge, and a passion for beauty, you’ll help every customer leave feeling confident, cared for, and excited to return.

• Start the day energized, review sales goals, learn about new arrivals, stay up to date on trends and promotions, and ensure the sales floor is clean, organized, and prepared.
• On the floor, focus on the customer – offering a warm welcome, eye contact, friendly conversation, and building relationships to bring customers back.
• Maintain the space – keep floor and fitting rooms tidy, update signs and pricing, support merchandise moves.
• Finish strong – share Loyalty program benefits, ensure customers have all they need, end with a sincere thank‑you, often walking the package around and using the customer’s name.
• Support one another with honesty, care, and collaboration to better serve customers and communities. Strive to improve every day, take pride in work, achieve sales goals, and learn from each other to deliver results.

• Flexible availability – days, evenings, weekends, holidays, with regular, dependable attendance and punctuality.
• Strong communication skills – understand and communicate effectively with customers, co‑workers, and supervisors; read employment policies and safety rules in English.
• Deliver personalized beauty experiences – build relationships, uncover needs, demonstrate product application, and educate on benefits and use.
• Acquire new customers – open credit accounts and share loyalty benefits.
• Drive sales and client loyalty – maintain an organized, shoppable space, use clienteling tools to promote offers and launches, participate in sales events, and stay up to date through ongoing training.
• Meet and surpass daily sales goals through exceptional service.
• Use point‑of‑sale technology and digital tools to streamline transactions.
• At least 1 year of customer service or selling experience required.

• Talking, lifting, constant moving, standing, and reaching with arms and hands.
• Standing for at least two consecutive hours, lifting at least 25 lbs, stooping, kneeling, crouching, climbing ladders, and reaching above eye level.
• Require close vision, color vision, depth perception, and focus adjustment.
• Frequent computer use and other technology, including handheld equipment and cash register operations.

Join a team where work is as rewarding as it is fun! We provide a dynamic, inclusive environment with competitive pay and benefits: comprehensive health and wellness coverage, 401(k) match, paid time off, eight paid holidays, continuous learning, leadership development, community through Colleague Resource Groups, and volunteer opportunities.

• Merchandise discounts
• Performance‑based incentives
• Annual merit review
• Employee Assistance Program with mental health counseling and legal/financial advice
• Eligibility for sales commission and performance‑based bonuses

Macy’s Inc. is an Equal Opportunity Employer, committed to an inclusive work environment. This job description is not all‑inclusive and may not apply to colleagues covered by a collective bargaining agreement. Macy’s Inc. reserves the right to amend this job description at any time.