Associate Retail Travel Agent

About the Role

Bring Your Sales Expertise to an Exciting Career in Travel!

Do you love exploring new places and sharing your experiences? At AAA Club Alliance, we’re looking for enthusiastic, sales‑driven individuals who want to help others create unforgettable travel experiences. Whether you're a seasoned travel professional or just starting your journey, if you excel in sales and customer service, have a passion for learning, and embrace new technology, this role is for you!

For over 100 years, we've been the go‑to travel experts as we’ve continued to evolve to meet the needs of modern travelers. Join a dynamic sales team known for providing world‑class service, while you make our clients’ travel dreams come true.

• Craft unforgettable domestic and international travel experiences – cruises, land tours, flights, hotels, and more.
• Use your personal travel experiences to inspire and guide clients.
• Build long‑term relationships, turning first‑time clients into loyal travelers.
• Leverage AAA’s established travel strategy to maximize success and achieve your sales goals.
• Process bookings, payments, and travel documentation while ensuring compliance with ARC, DOT, and AAA policies.
• Educate clients on AAA benefits, including exclusive travel perks and the AAA‑branded credit card.
• Resolve client concerns under management guidance.
• Attend promotional events, training, and familiarization trips to stay ahead in the industry.

• Training & Growth:
  Whether you're new to the industry or an experienced pro, we invest in your success with expert‑led training and coaching. This position offers a path for career growth. Through structured training, mentorship, ongoing learning, and required certification, you can advance to a Retail Travel Agent role. Beyond that, we also offer a Senior Retail Travel Agent level, providing continued opportunities for professional development.
• Exclusive Perks:
  Company‑sponsored IATAN cards for travel discounts + personal travel opportunities at exclusive rates.
• Paid Educational Trips:
  Explore destinations firsthand and build your expertise.
• No Sundays:
  Enjoy a consistent schedule with Saturday and Sundays off!
• Convenient
  
  Hours:
  
  Monday–Friday, 9 AM–5 PM (37.5‑hour work week).

1 River Place, Wilmington, DE 19801

• Base Salary: $17.18 to $22 per hour, adjusted based on experience, location, and other job‑related factors as permitted by law.
• Monthly
  
  Incentives:
  
  Eligible to earn incentive pay with an average payout of $550 – $1,100 per month after approximately 6 months of employment.
• Paid Time Off: 3+ weeks accrued in your first year.
• Full Benefits Package:
  Medical, dental, vision, retirement plans, and more.

• Education:
  
  High school diploma or equivalent (Associate’s degree or travel school graduate preferred).
• Experience:
  • Recent experience as a retail/leisure travel agent (or comparable travel experience).
  • Established client base strongly preferred for this location.
• Skills:
  
  Excellent communication and customer service skills, strong organizational ability, proficiency with travel booking systems and web‑based applications, and working knowledge of geography.
• Certifications:
  
  Certified Travel Associate (CTA) designation required within two years of hire. The company covers the cost and provides paid time to complete the certification.
• Satisfactory Background:
  Successful pre‑employment and post‑employment screening results, including criminal, drug, and state/vendor screenings. Ability to obtain necessary membership license as required for essential functions.

• Medical, Dental, and Vision plan options
• Up to 2 weeks Paid parental leave
• 401k plan with company match up to 7%
• 2+ weeks of PTO within your first year
• Paid company holidays
• Company‑provided volunteer opportunities + 1 volunteer day per year
• Free AAA Membership
• Continual learning reimbursement up to $5,250 per year
• And more! Benefits information available on our Benefits Page.

AAA is an equal opportunity employer and complies with all applicable federal, state, and local employment practices laws. We are committed to cultivating a welcoming and inclusive workplace that reflects our diverse background and experiences, enabling us to meet our goals and support our values while serving our members and customers.

Sales