Xfinity Retail Sales Consultant

Job Summary

Job Description Summary

Bring your energy, curiosity, and passion—we’ll give you the tools to build a rewarding retail career with Comcast Xfinity.

At Comcast, we are innovators and leaders—inventing groundbreaking technology, crafting outstanding entertainment experiences for millions every day, and taking extraordinary care of our customers.

• Engaging customers with enthusiasm, demonstrating and explaining product features to enhance their shopping experience.
• Providing outstanding customer service with all customer interactions.
• Meeting or exceeding sales targets and enhancing customer satisfaction through diligent follow-up and service excellence.
• Helping customers interpret and clarify their account statements and pay their bills in the store.
• Answering any questions customers have on current or new services, making changes to account data, upgrading levels of service, and processing all general service requests.
• Acting as brand ambassador to promote Comcast/Xfinity products.
• Providing expert-level understanding and passion around technology, especially around Comcast products and services.
• Maintaining detailed sales product knowledge, including competitive information.
• Contributing to a fun and competitive environment! We aim to connect our products and services to our customers’ everyday lifestyles.
• Adhering to retail operational policies and procedures, ensuring a consistent and professional store environment.

• High School Diploma or equivalent
• Adjusting to a flexible work schedule to meet retail operational needs, including evenings, weekends, and holidays as necessary
• Regular, consistent, and punctual attendance.
• Ability to carry and/or lift 25-pound boxes, and the ability to move around the store constantly.

• Day-One benefits including Medical, Dental, and Vision coverage;
  Comcast XFINITY courtesy services; discount tickets to Universal Resorts; paid parental leave; tuition reimbursement up to $8,000 (full time); paid time off; 401(k) savings plan with up to 6% matching.
• Additional benefits and perks available.

• Understand our operating principles and use them as guidelines for how you do your job.
• Own the customer experience, think and act in ways that put customers first and create seamless digital options.
• Know your stuff, be an enthusiastic learner, user and advocate of our technology, products and services.
• Win as a team and make big things happen by working together and being open to new ideas.
• Be an active part of the Net Promoter System, providing feedback to help improve customer experience.
• Drive results and growth.
• Support a culture of inclusion.
• Do what's right for each other, our customers, investors, and communities.

Customer‑Focused;
Workplace Organization;
Persuasion;
Technical Knowledge;
Teamwork;
Self Motivation;
Resilience;
Communication;
Critical Thinking;
Problem Solving;
Professional Integrity

Base Pay: $18.00 per hour

Total Target Compensation (Base Pay plus Targeted Commission): $25.69 per hour

Our sales compensation programs offer significant upside above targeted earnings for those who overachieve their sales targets.

High School Diploma / GED

2–5 Years

Comcast is an EOE/Veterans/Disabled/LGBT employer. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, perform essential job functions, and receive other benefits and privileges of employment. Please contact us to request accommodation.

Comcast is an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.