Sales Support Coordinator

IKO Industries Ltd. is a market leader in the manufacturing of roofing and building materials. IKO is a Canadian owned and operated business with production facilities worldwide and has many years of unparalleled success in the roofing materials industry. Quality, integrity, and trustworthiness are the values that underlie this success, and we have built this company by hiring people who hold these values.

People like you!

The Sales Support Coordinator provides administrative, operational, and customer support to the Sales team to ensure quotes, orders, pricing, and customer requests are processed accurately and efficiently. This position is responsible for preparing material lists and pricing quotes, reviewing pricing and order information prior to order release, and initiating invoice corrections when discrepancies are identified. The Sales Support Coordinator will work closely with Sales, Customer Service, Pricing, Finance, and other internal departments to resolve issues and provide timely support.

The position will utilize Salesforce for customer communication, email, case management, and sales-support activities;
JD Edwards (JDE) for product and pricing information; and Microsoft Office
, particularly Excel
, for analysis, reporting, and data management. This is an entry-level position designed for an individual who is highly organized, detail-oriented, comfortable working with numbers and systems, and interested in developing a career in Sales Support, Sales Operations, or Customer Service.

• Prepare material lists based on customer and sales representative requirements.
• Prepare standard pricing quotes using information available in JD Edwards and established company pricing guidelines.
• Ensure quotes contain accurate product descriptions, quantities, pricing, and other required information.
• Review quote requests for completeness and follow up with Sales or other departments when additional information is required.
• Maintain accurate records of quotes and related communications.
• Assist Sales representatives with quote revisions and updates as requested.

• Compare order pricing against established pricing, customer-specific pricing, quotes, contracts, or other applicable guidelines before releasing them for processing.
• Communicate discrepancies to the appropriate Sales representative or internal department and assist with resolution.

• Review identified billing discrepancies and assist in determining the appropriate correction.
• Coordinate with Sales, Customer Service, Finance, and other departments as necessary to resolve billing issues.
• Maintain documentation related to invoice corrections and follow established approval procedures.
• Monitor recurring billing issues and communicate trends to management.

• Utilize Salesforce to manage customer emails, cases, requests, and related sales-support activities.
• Respond to routine customer and Sales inquiries in a timely and professional manner.
• Create, update, and maintain accurate case information and supporting documentation.
• Follow up on open cases and requests to ensure timely resolution.

• Utilize Microsoft Excel to organize, analyze, and report sales-support information.
• Perform basic data analysis to identify discrepancies, trends, and opportunities for improvement.
• Assist with preparing recurring reports and information requested by Sales Support or Sales Management.
• Maintain accurate and organized electronic records.

• Provide feedback and suggestions for improving Sales Support processes.
• Identify repetitive, inefficient, or error-prone processes and communicate…