Technician, Field Svc II

If finding an effective fix and supporting customers with the highest level of service standards sounds appealing to you, Canon USA, a leader in technology, solutions, and services, wants to know your story. We’re actively seeking a Field Service Technician to deliver amazing experiences and elevated efficiency within the routine maintenance of Canon‑supported products in accordance with Service and Parts Standards.

Territory:
Dover, DE.

• Reporting product failure trends and serviceability issues with necessary documentation, ensuring accurate information and record keeping.
• Meeting customer demands by providing efficient, responsive, and accurate field/shop/on‑site maintenance.
• Properly maintaining all technical information, field service reports, expense reports, and Canon property assigned.
• Showcasing strong customer communication and satisfaction skills.
• Maintaining the performance of assigned machines.
• Facilitating performance at a level that helps achieve branch/district overall metric targets.

• Hold a high school diploma or equivalent experience.
• Possess a basic understanding of internet environments and the ability to complete the 120‑day introductory period and the PDIF (Printing and Digital Imaging Foundations) new‑hire class.
• Ability to travel (valid driver’s license and acceptable driving record required).
• Required to obtain all necessary security and/or other clearances required by customers.
• Must be able to lift 50 pounds and be active more than 50 percent of the time (walking, standing, stooping/kneeling).

We are providing the anticipated base salary range for this role: $19.00–25.49 per hour. This role is eligible for a transportation allowance.

• Employee referral bonus
• Employee discounts
• Dress‑for‑Your‑Day attire program (casual is welcome, based on job function)
• Volunteer opportunities to give back to the local community
• Canonical welcome kit and official merchandise

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

You must be legally authorized to work in the United States. The Company will not pursue or support visa sponsorship. All applicants must reside in the United States at the time of hire.