Telecommunications Consultant

Agency

Dept of Health and Human Services

Deaf and Hard of Hearing

Casework Associate I (S)

NC04

The North Carolina Department of Health and Human Services (DHHS) is one of the largest, most complex agencies in the state, and has approximately 17,000 employees. It is responsible for ensuring the health, safety, and well-being of all North Carolinians, providing human service needs for special populations including individuals who are deaf, blind, developmentally disabled, and mentally ill, and helping poor North Carolinians achieve economic independence.

This Telecommunications Consultant works primarily to promote the Equipment Distribution Service (EDS) and Telecommunications Resources Program (TRP) and serves in the Wilmington Regional Center in Wilmington, NC. The individual in this position works with individuals who are Deaf, Deaf Blind, and Hard of Hearing in a 12-county region North Carolina. This position travels extensively within the region and occasionally outside the region.

Job responsibilities include the following:

• Provide consultation services for telecommunications access and hearing loss assistive technology
• Deliver presentations at information sessions to the community in various locations within the 12 counties
• Conduct telephone & equipment demonstration and consultation during home visits
• Provide technical assistance related to telecommunications equipment
• Public outreach to agencies/businesses regarding EDS and TRP through presentations
• Maintain the Regional Center demonstration and loaner equipment
• Participate in job fairs, health fairs and other community events to increase awareness of EDS and TRP which may require an adjusted schedule to work after normal working hours, including evenings and weekends
• Extensive travel is required within, and occasionally outside, the 12-county region; loading and unloading equipment including some lifting; exhibit booth and demonstration set up also required.

Salary Range: $32,287 - $56,502

• Knowledge of installing and troubleshooting telecommunications equipment and hearing loss assistive technology for individuals who are Deaf, Deaf Blind, or Hard of Hearing (HOH)
• Demonstrated ability assessing the equipment needs of consumers
• Intermediate knowledge of Microsoft products:
  Excel, Outlook, Word and Power Point
• Ability to train individuals on the use of telecommunications equipment
• Knowledge and experiences with Hard of Hearing, Deaf, Deaf Blind individuals’ needs

This position will close at 11:59 p.m. the night before the end date.

The State of North Carolina offers excellent comprehensive benefits. Employees can participate in health insurance options, standard and supplemental retirement plans, and the NCFlex program (numerous high-quality, low-cost benefits on a pre-tax basis). Employees also receive paid vacation, sick, and community service leave. In addition, paid parental leave is available to eligible employees.

Visit website for State Benefits

The State of North Carolina is an Equal Employment Opportunity Employer and dedicated to providing employees with a work environment free from all forms of unlawful employment discrimination, harassment, or retaliation. The state provides reasonable accommodation to employees and applicants with disabilities; known limitations related to pregnancy, childbirth, or related medical conditions; and for religious beliefs, observances, and practices.