C​/S Managment Analyst

Introduction

The Office of the Child Advocate (OCA) is an agency within the Judicial Branch, charged with safeguarding the welfare of Delaware’s children. It accomplishes this mission through advocacy, education, collaboration, and evaluation with a mission of safe and resilient children with supportive families. OCA’s Legal Services Division represents approximately 600 children that are experiencing foster care through appointment of Child Attorneys and Court Appointed Special Advocates with support from Program Coordinators.

OCA’s Office of the Investigation Coordinator (IC) monitors over 1,500 serious child abuse and juvenile trafficking cases and leads the multidisciplinary team case reviews. OCA’s Policy and Training Division provides intensive reviews of serious child abuse cases, manages youth advancement programs, coordinates child welfare trainings, generates child welfare data and staffs the Child Protection Accountability Commission (CPAC). Administrative support is provided to all divisions through leadership, managers, and support staff.

Within OCA’s Policy and Training Division the Data Unit plays a crucial role in advocating for the permanency and justice of children by managing and optimizing child welfare data systems for OCA, the Family Court, and the Child Protection Accountability Commission (CPAC). The Unit furthers OCA’s goals by ensuring accountability through the administration and management of data, thereby enabling informed decision-making that improves outcomes for children and their families.

The data unit accomplishes OCA goals by: inputting and maintaining data in OCA’s data management system (Apricot); designing and managing the Apricot data management system on behalf of OCA and the Family Court; monitoring OCA and the Family Court’s data processes to ensure data quality and integrity; preparing and interpreting routine and ad-hoc reports, queries, and bulletins for OCA’s three divisions;

staffing the CPAC Data Utilization Committee; and maintaining the Child Welfare Dashboard on behalf of CPAC. Additionally, the Data Unit provides support to the Family Court in administering the Apricot data management system, including building reports and dashboards for Court staff, and the Court Improvement Program Steering Committee and its work groups, collaborating with the data team and meeting quarterly with the Court Improvement Program (CIP) Coordinator.

The Data Unit also facilitates an efficient data sharing model with the Division of Family Services for children in DSCYF custody and collaborates with system partners to collect data and identify trends and gaps in services.

Applicants that do not possess these preferred qualifications will still be eligible for the position if they are certified and possess the required knowledge, skills, and abilities listed in the Essential Functions section.

• Experience working with Delaware’s child welfare system.
• Experience in using cloud-based database management systems (ex. Apricot, Salesforce, FOCUS, etc.), which includes database design, testing, and implementation.

Essential functions are fundamental, core functions common to all positions in the class series and are not intended to be an exhaustive list of all job duties for any one position in the class. Since class specifications are descriptive and not restrictive, incumbents can complete job duties of similar kind not specifically listed here.

• Working with the OCA’s Data Unit to analyze and interpret collected data on child victims and to identify and communicate findings and trends to OCA and Family Court.
• Providing support to OCA and Family Court administrative staff with data entry and maintenance of the OCA mailboxes.
• Monitoring OCA data processes to ensure accuracy of data collection and entry by OCA and Family Court staff.
• Developing and maintaining the Apricot data management system for OCA and Family Court and providing database quality assurance.
• Preparing and interpreting routine and ad-hoc reports, queries, statistics, and analysis for data collected by OCA and Family Court.
• Presenting data and analysis in a clear and…