Mobile Crisis Management Responder​/QP​/Qualified Professional; Hanover, Pender, Brunswic

We are hiring for Mobile Crisis Management Responder / QP / Qualified Professional positions located in New Hanover, Pender, Brunswick, and Bladen Counties. This is a regular full‑time role (40 hours per week) with 24‑hour mobile crisis services. We seek a positive and personable individual eager to make a real difference in the lives of people with intellectual, developmental disabilities, mental health, and substance use challenges.

• Provide acute face‑to‑face crisis support to individuals experiencing MH, SA, or IDD crisis in residential, school, workplace, and community settings.
• Deliver interventions that are strength‑based, promote recovery, reduce symptoms, enhance coping skills, and achieve the highest functioning in the community.
• Respond promptly within the mobile crisis catchment area.
• Facilitate relationships and act as a link between the company, parents/guardians, local agencies, and the community.
• Minimize negative effects of psychiatric symptoms or substance dependence that interfere with daily living.
• Provide supportive counseling and support clients in developing skill‑building activities such as daily and community living skills, socialization skills, adaptation skills, behavior and anger management.
• Participate in a first responder on‑call system 24/7/365 and coordinate first‑response resources according to consumer needs.
• Perform case management functions: linking and arranging services and referrals.
• Collaborate with other clinical/professional staff to maintain communication, provide feedback, standardize procedures, and expedite linkage to long‑term services.
• Ensure administrative tasks such as initial and reauthorizations for services, monitoring utilization, and ensuring adherence to rule, crisis, safety plan, and MCM service plan.
• Provide additional recommendations and referrals as needed.

• Minimum one year of crisis management experience in settings such as assertive outreach, assertive community treatment, emergency department, or other 24/7/365 response services.
• Valid driver's license and reliable transportation for face‑to‑face crisis response.
• Education and experience requirements:
  
  • Bachelor degree (non‑human services) & 4+ years full‑time experience with the population served.
  
  • Bachelor degree (human services) & 2+ years full‑time experience with the population served.
  
  • Master’s degree or higher & 1+ year full‑time experience with the population served.
• License, provisional license, certificate, registration, or permit issued by governing board regulating human service profession.
• Human Service Degrees:
  Social Service, Sociology, Psychology, or other Human Service Degrees.
• Populations served:
  Mentally Ill‑Child, Mentally Ill‑Adult, Substance Abuse‑Adult, Substance Abuse‑Child.
• Pre‑employment screening: criminal background check (name checked in OIG exclusions database, Child Abuse Registry, Offenders Against Individuals with Developmental Disabilities), drug testing, education verification, and credentialing.
• Proof of employment history or references if required.
• For positions requiring driving: proof of driver’s license, driver’s insurance, and vehicle, if applicable.

• Pay Activ – early access to earned wages.
• Employee perks and discount program to help employees save money.
• Paid Time Off (full‑time employees only).
• Health/Insurance (full‑time employees only).
• 401(k) retirement savings program.
• Well‑being programs: physical, emotional, and financial chronic disease management for qualifying employees (e.g., hypertension, diabetes).
• Training: free CPR, first aid, and job‑specific training opportunities.
• * Note:
  
  contract/contingent workers and interns do not qualify for these benefits.

RHA is an equal opportunity employer. In addition, we provide reasonable accommodation to qualified employees who have protected disabilities to the extent required by applicable laws, regulations, and ordinances. If you are an individual with a disability and need a reasonable accommodation to participate in the application process, please contact our solutions center.