Navigational Coach

Join Our Team as a Navigation Coach

Are you passionate about helping individuals and families access the tools they need to succeed? Kingswood Community Center is seeking a dedicated and driven Navigation Coach to support families on their journey toward economic mobility. You’ll work one-on-one with participants to identify goals, remove barriers, and build pathways to stability and growth through our EMPOWER program.

Empowering Work:
Help Riverside residents unlock opportunities for housing, education, employment, and wellness.

Team-Oriented Culture:
Work alongside passionate professionals dedicated to uplifting the community.

Holistic Support Model:
Collaborate with partners through The WRK Group to deliver wraparound services.

Professional Development:
Gain experience in innovative community engagement strategies and data-driven case management.

Founded in 1946, Kingswood Community Center (KCC) sits in the heart of the Riverside community in Northeast Wilmington. Our mission is to enable people in Northeast Wilmington and surrounding communities to achieve their potential for economic, social, and personal well-being. From early childhood to senior services, we provide multi-generational programming, community resources, and events. Kingswood is proud to be part of the WRK Group, alongside REACH Riverside and The Warehouse.

As a Navigation Coach, you’ll partner with families to assess needs, identify strengths, develop individual plans, and connect them with the right services and resources. You’ll manage a caseload, maintain up-to-date records, and contribute to the overall success of the EMPOWER program.

• Provide case management and develop individualized economic mobility plans for participants.
• Assist with recruitment, intake, and enrollment, including document collection and eligibility screenings.
• Conduct regular check-ins with families to support progress and re-engage when needed.
• Coordinate and connect families to a wide range of health, financial, educational, and crisis-related services.
• Maintain organized files and data systems; ensure compliance with grant and program requirements.
• Represent KCC and the WRK Group in community forums, events, and partnerships.
• Support program evaluation efforts by administering surveys and tracking outcomes.
• Participate in team meetings, staff trainings, and interdisciplinary collaborations.

• Bachelor’s degree in Social Services, Human Services, Education, or related field (Associate’s Degree with 10 years of experience considered).
• Minimum of two years working with at-risk individuals or families in a social service or educational setting.
• Bilingual in Spanish or Arabic preferred.

First Aid/CPR preferred; must obtain within the first 60 days of hire.

• Satisfactory criminal background and reference checks.
• Valid driver’s license and acceptable driving record.
• Must be eligible to work in the U.S. without sponsorship.

• Communicate clearly and compassionately in both written and verbal formats.
• Build trust and motivate individuals toward self-sufficiency.
• Navigate systems and advocate for families facing barriers.
• Maintain organized case files and manage data entry with attention to detail.
• Exercise discretion, professionalism, and cultural sensitivity.
• Proficiency in Microsoft Office and CRM/database systems.
• Adapt in a fast-paced, evolving work environment.

This position does not have supervisory responsibilities.

Schedule
:
Monday through Friday, 8:30 AM – 5:00 PM; evening and weekend availability occasionally required.

Travel: Primarily local; occasional regional or overnight travel may be required.

Physical Demands: Work includes office tasks and community engagement. Must be able to move freely between indoor and outdoor spaces, transport materials up to 20 lbs, and work in varying weather conditions. Reasonable accommodations available.

Performance in this position will be evaluated in alignment with our Employee Handbook and Personnel Practices Manual.

Kingswood Community Center is committed to fostering a diverse and inclusive workplace. We are an Equal Opportunity Employer and consider all applicants without regard to race, color, religion, sex, national origin, disability, gender identity, sexual orientation, marital status, age, veteran status, or any other protected status under local, state, or federal law.