On-Call Community Support Specialist (Kent & Seattle

Overview

On-call position starting at $23.87- $25.31/hour (D.O.E)

Catholic Community Services of Western Washington and the Archdiocesan Housing Authority (doing business as Catholic Housing Services and Coordinated Care Agency) are outreaches of the Catholic Church in Western Washington. Rooted in the Gospel message of love and hope, we recognize the sacredness and dignity of every human person. Our focus is on those individuals, children, families, and communities struggling with poverty and the effects of intolerance and racism.

Catholic Community Services of King County (CCSKC) is committed to providing care and compassionate services to poor and vulnerable King County residents. CCSKC provides a variety of services in the community including basic needs and housing stability services, transitional housing, behavioral health services, veteran’s services, legal services, immigration and refugees’ services, elderly and kinship services, youth tutoring services, workforce development services and pregnancy and parenting services.

We respond to the needs in the community by building on the strengths of each person or family that comes to us for assistance. At CCSKC our mission is to build better lives, stronger families and healthier communities across Western Washington by meeting people where they are with respect and dignity. We work to improve client access to services, to advocate for services for those individuals and communities who are consistently underserved, and to include the voices and experience of those in the community who have lived experience with homelessness and poverty.

Each year over 15,000 community members receive services from CCS King County.

If you are looking for meaningful work, make a tangible difference, and drive positive change, find out more at:(Use the "Apply for this Job" box below)./

The Community Support Specialist is integral to the daily operations of the building and functioning of the agency. This position requires someone who can work with diverse populations and provide excellent customer service. This person is responsible for creating a welcoming environment, providing administrative support to programs, providing information and referral, and ensuring the safety of visitors, clients and staff.

Work location:

(1) Seattle, On-site

(1) Kent, On-site

Up to 19 hours per week (variable/on-call based on operational needs)

• Maintain a Welcoming, Orderly, and Safe Environment:
  • Greet staff, clients, and guests with a welcoming smile and professional yet friendly demeanor.
  • Helpmaintaina clean and organized lobby and public areasin andoutsidethe building.
  • Answer phones and direct calls to appropriate personnel.
  • Check and send emails, includinggeneraldelivery email box.
  • Maintain a clean and tidy workspace at all times.
  • Provide crisis intervention to de-escalate emergent situations.
  • Notify supervisor and building leadership of anysituationsthat do not de-escalate quickly.
  • Answer emergencyresponderand fire alarm systems and take appropriate emergencystepsas needed.
  • Respond to emergencies including medical, mental health and social crisis; contact appropriate staffand/or outside service providers.
  • Maintain security of the building by ensuring visitors sign in and out of the building, enforcing lobby hours, and reporting any suspicious or unlawful acts to the supervising personnel when appropriate.
  • Enforce building and agency policies.
  • Follow the procedure for proper opening and closing of the building.
• Provide Administrative and Program Support
  • Contribute to team effort by being flexible in work assignments; byfurnishingsupport; by taking initiative; and by understanding how this position affects and complements all CCS agencies and programs.
  • Answer multi-line phonesystemand direct callers to appropriate stafforprovide information on other appropriate community resources.
  • Maintain current resources and agency information.
  • Monitor appointments, notify staff of visitors’ arrival, and provide appropriate instructions to visitors.
  • Process incoming and outgoing mail, accept and sign for deliveries, notify appropriate personnel if process serverattemptsto serve legal documents…