Crisis Support Clinician

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Full Time Admin Support Dover, DE, US

3 days ago Requisition

Salary Range: $38,983.00 To $52,742.00 Annually

Signing Bonus: $4,000

Retention Bonus after 1 year: starting at $1000

Shift differential for worked hours between M-F 5:00pm and 8:00am, weekends and holidays: $2 per hour

The Crisis Support Clinician is an integral member of the team-based approach to crisis intervention in Delaware’s Mobile Response and Stabilization Services (MRSS) program, providing rapid, trauma-informed, and community-based behavioral health support to children, youth, and their families during times of crisis. the Crisis Support Clinician assists, coordinates, and supports crisis interventions, stabilization planning, and connection to long‑term services within Delaware’s System of Care.

This role emphasizes teaching, practicing, and reinforcing skill‑building interventions such as de‑escalation, soothing techniques, and safety planning, both with youth and their caregivers. Services are provided in homes, schools, and other community settings to ensure accessibility and family‑centered support.

• In a team-delivery model, respond quickly and effectively to behavioral health crises involving youth ages 2–17.
• Provide de‑escalation support and emotional regulation strategies to youth and caregivers.
• Assist the Lead Clinician in providing safety while assessing risk and developing individualized safety and stabilization plans.
• Deliver short‑term, strength‑based interventions designed to stabilize crises and reduce emergency system utilization.
• Assist parent/guardian with Environment Safety Scan to ensure sharps, medications, and other areas of risk are mitigated, in alignment with the Comprehensive Safety Plan.
• Participate in on‑call rotation, including evenings and weekends, as needed.

• Build rapport with youth and families to foster trust, safety, and collaboration.
• Empower caregivers with tools and strategies to manage behavioral health challenges in the home.
• Support families in navigating acute stress and conflict while promoting resilience and self‑efficacy.
• Encourage and reinforce the use of soothing and calming techniques within the home environment.
• Assist in identifying family strengths and protective factors that can be leveraged in crisis planning.

• Serve as a bridge between families and Delaware’s child‑serving systems (e.g., DSCYF, Division of Prevention and Behavioral Health Services, education, juvenile justice, child welfare, and community providers).
• Provide warm hand‑offs and referrals to behavioral health, peer support, care coordination, and wraparound services.
• Collaborate with system partners to ensure continuity of care and long‑term stabilization.
• Advocate for culturally competent, accessible services that meet the needs of youth and families.
• Promote family voice and choice in care planning and service connection.

• Complete timely and accurate documentation of all contacts, interventions, and referrals in compliance with Delaware’s MRSS guidelines and agency policy using agency‑approved electronic health record systems.
• Maintain confidentiality and uphold ethical and professional standards.
• Ensure compliance with state regulations, ethical guidelines, and confidentiality requirements.
• Participate in required trainings and ongoing professional development to maintain proficiency in MRSS service delivery.
• Work closely with the Lead Clinician and MRSS team to ensure coordinated and effective…