Product Manager Linguistics

As a Product Manager—Natural Language Understanding & Linguistics Lead in the Machine Learning & Optimization team, you are an integral part of the group that optimizes product features, models and AI capabilities for the Chase Digital Assistant and other conversational AI products. As a core leader, you are responsible for acting as the voice of the customer and developing a robust and scalable taxonomy to enable conversation dialogue, as well as a process and methodology for conducting conversation analysis.

Utilizing your deep understanding computational linguists, Natural Language Understanding principles and AI-driven chatbot development, you will help guide the successful launch of conversational and model enhancements, gather crucial feedback, and ensure top-tier customer experiences. With a strong commitment to scalability, resiliency, and stability, you collaborate closely with cross-functional teams to deliver high-quality products that exceed customer expectations.

• Develops a product strategy and product vision that delivers value to customers
• Manages discovery efforts and market research to uncover customer solutions and integrate them into the product roadmap
• Owns, maintains, and develops a product backlog that enables development to support the overall strategic roadmap and value proposition
• Builds the framework and tracks the product's key success metrics such as cost, feature and functionality, risk posture, and reliability
• Manages intent and entity taxonomy and alignment with cross-functional teams across the Firm.
• Manages conversational analysis in close partnership with Analytics team to identify patterns, anomalies, opportunities for improvement, leveraging conversation analysis methodologies
• Partners closely with Annotation Lead to review and optimize training data
• Collaborates, with Machine Learning engineers, data scientists and developers to integrate linguistic principles into development
• Develops and maintains documentation on Natural Language Understanding processes, guidelines and best practices
• Builds the framework and tracks the product's key success metrics such as cost, feature and functionality, risk posture, and reliability
• Manage a team of linguists and conversation analysts

• 5+ years of experience or equivalent expertise in product management or a relevant domain area
• Advanced knowledge of the product development life cycle, design, and data analytics
• Proven ability to lead product life cycle activities including discovery, ideation, strategic development, requirements definition, and value management
• 5+ years of experience in Natural Language Understanding and Natural Language Programming, specifically within context of chatbot development or related AI applications.
• Excellent analytical and problem-solving skills.

• Demonstrated prior experience working in a highly matrixed, complex organization
• Master’s or PhD in computational Linguistics, Data Science or related fields.

Chase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location. For those in eligible roles, discretionary incentive compensation which may be awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more.

Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law.

We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.