Warehouse Lead

Who we are Symbotic is an AI‑powered robotics platform that transforms the movement of consumer goods across the supply chain. Our high‑density, end‑to‑end system redefines warehouse automation to deliver higher efficiency, speed, and flexibility.

The Warehouse Lead serves as the subject matter expert for all facets of warehouse operations, including material handling, shipping, and receiving. This critical role ensures the smooth and efficient flow of materials throughout the facility while complying with safety and operational standards.

The Warehouse team within the Service Center of Excellence manages shipping, receiving, and material handling for the Symbotic Wilmington location. The focus is on supporting repair and service material needs to meet customer service requirements and maintaining accurate material‑movement transactions.

• Lead and develop a warehouse team, fostering growth and high performance.
• Communicate with cross‑functional teams and drive problem‑solving initiatives.
• Troubleshoot SAP issues, coordinating with technical experts as needed.
• Manually pick small parts and sub‑assemblies for repair operations and customer orders.
• Execute bin‑to‑bin transfers using SAP S/4 HANA EWM and maintain work accuracy.
• Handle UPS shipping transactions for RMA materials and parts requiring repair.
• Process SAP fulfillment and receiving transactions:
  Customer Sales Orders, Stock Transfer Orders, and Inbound RMA Sales Orders.
• Complete Inbound Deliveries for RMA material transactions.
• Use SAP reporting and MS Excel to track KPIs and warehouse transactions.
• Operate forklifts and pallet jacks safely for material transport, replenishment, and stacking up to 46 feet.
• Load/unload bots to/from trailers and storage using pallet jacks and forklifts, preparing bots for shipment and recording serial numbers.
• Coordinate shipping/receiving transactions for RMA and repaired bots in SAP and collaborate with logistics for truck shipments.
• Perform additional tasks as assigned.

• High school diploma.
• Minimum two years of experience in warehouse operations, inventory control, and logistics.
• Strong experience in SAP Extended Warehouse Management (EWM), managing Customer Sales Orders, STOs, Inbound RMA Sales Orders, and Inbound Deliveries.
• Proven handling of UPS shipping transactions for RMA materials.
• Proficiency in SAP reporting and MS Excel to track KPIs and performance metrics.
• Leadership skills with the ability to manage and mentor a warehouse team.
• Excellent organizational skills and attention to detail.
• Strong problem‑solving skills, particularly for resolving discrepancies and system‑related issues.
• Experience in a fast‑paced, dynamic warehouse environment.

Requirements include:

• Walking up and down steep stairs and navigating a high automation structure.
• Operating near high railings and within restrictive areas (up to 45 feet).
• Weather and temperature tolerance ranging from 105° to 32°F.
• Use of PPE as required (hard hat, safety vest, steel toes, ear protection, fall protection, etc.).
• Ability to lift up to 50 lbs and move items up to 80 lbs.
• Standing or walking for 10‑12 hours, reaching, bending, twisting, and performing repetitive movements.
• Compliance with all safety protocols, including lock‑out/tag‑out and fall protection.

We are an equal‑opportunity employer. We do not discriminate based on race, color, ethnicity, ancestry, religion, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, veteran status, or genetic information.