Claims Receipt Processor

Santander is a global leader and innovator in the financial services industry and is evolving from a high-impact brand into a technology-driven organization. Our people are at the heart of this journey and together, we are driving a customer-centric transformation that values bold thinking, innovation, and the courage to challenge what’s possible. This is more than a strategic shift. It’s a chance for driven professionals to grow, learn, and make a real difference.

Santander is a global leader and innovator in the financial services industry and is evolving from a high-impact brand into a technology-driven organization. Our people are at the heart of this journey and together, we are driving a customer-centric transformation that values bold thinking, innovation, and the courage to challenge what’s possible. This is more than a strategic shift. It’s a chance for driven professionals to grow, learn, and make a real difference.

A Claims Receipt Processor is primarily responsible for ensuring timely and accurate reimbursements of receipts submitted by our members. The position requires excellent phone and email skills with the ability to explain coverage in a way that is understandable to our members. The role works closely with the claims administrators and member care team to keep our members happy and compliant with their settlements.

• Responsible for reviewing receipt submissions for required information.
• Outreach to providers, pharmacies, and members to obtain additional information as needed.
• Reviewing settlement documentation to determine whether a receipt is reimbursable.
• Keying in the necessary information to create a claim.
• Explaining coverage determinations to members while maintaining a pleasant and helpful demeanor.
• Maintain the expected turnaround time for processing receipts.
• Performing other clerical tasks, as required.
• Demonstrates a commitment to service by consistent attendance and punctuality.

• At least 2 years of experience in customer service, reimbursement processing, data entry or in a related role
• Proficient in MS Office
• Excellent critical thinking and decision-making skills
• Good administrative and organizational skills
• Excellent written and verbal communication skills with ability to adapt communication style depending on audience
• Meticulous attention to detail
• Familiar with the language of medical billing, Medicare guidelines and/or workers’ compensation
• Ability to work independently and as part of a team

• High Diploma and/or GED required

• At least 2 years of experience as a Claims Processor or in a related role
• Proficient in MS Office

• N/A

• Experience with MS Dynamics 365
• Phone experience with medical professionals and/or patients

The base pay range for this position is posted below and represents the annualized salary range. For hourly positions (non-exempt), the annual range is based on a 40-hour work week. The exact compensation may vary based on skills, experience, training, licensure and certifications and location.

Base Pay Range: $30,750.00 USD

$50,000.00 USD

Your contribution matters and it’s recognized. You can expect a fair and competitive rewards package that reflects the impact you create and the value you deliver. We know rewards go beyond numbers. Offering more than just a paycheck our benefits are designed to support you, your family and your well-being, now and into the future. Santander Benefits - 2026 Santander OnGoing/NH eGuide ()

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