After Sales Manager

• Serve as a subject matter expert in after-sales operations, warranty management, and operational performance best practices.
• Lead the development and implementation of scalable business processes, governance frameworks, and operational tracking methodologies supporting service and warranty operations.
• Partner closely with Service Operations, Supply Chain, Procurement, customer-facing teams, and leadership to drive operational excellence and business performance.
• Identify operational challenges, perform root cause analysis, and lead problem-solving initiatives that improve service delivery, customer experience, and organizational effectiveness.
• Lead cross-functional projects and strategic initiatives focused on process improvement, operational efficiency, scalability, and continuous improvement.
• Develop operational and business performance metrics, reporting, and dashboards that provide visibility into warranty, service, supplier claim, and customer support activities.
• Present business insights, operational recommendations, and performance updates to senior leadership and executive stakeholders.
• Support forecasting, budgeting, operational analytics, and business planning activities related to after-sales operations.
• Build strong partnerships with internal and external stakeholders to understand business needs and drive effective solutions.

• Bachelor’s degree in Business, Operations, Supply Chain, Engineering, Finance, or a related field.
• Minimum of 8 years of experience in service operations, warranty management, aftermarket operations, customer support operations, manufacturing operations, operational finance, or related business environments.
• Prior people leadership experience preferred
• Demonstrated experience implementing scalable business processes, operational governance frameworks, and performance management systems.
• Proven project management experience leading complex cross-functional initiatives and driving organizational change.
• Strong operational problem-solving skills with the ability to analyze complex business issues and implement practical solutions.
• Experience supporting business planning, operational reporting, forecasting, or operational finance activities strongly preferred.
• Experience working directly with customers or customer-facing teams and understanding customer service operations.
• Demonstrated ability to communicate effectively with executive leadership and influence decision-making across multiple stakeholder groups.
• Strong business acumen, analytical capabilities, and cross-functional collaboration skills.

Expertise in after-sales operations and warranty management, with a strong focus on developing scalable business processes and operational performance metrics. Proven ability to lead cross-functional projects and communicate effectively with executive leadership to drive operational excellence.

• After-Sales Operations
• Warranty Management
• Operational Performance Metrics
• Project Management
• Cross-Functional Collaboration

• Business Process Development
• Operational Governance Frameworks
• Performance Management Systems
• Operational Analytics
• Forecasting
• Budgeting
• Root Cause Analysis
• Service Delivery Improvement
• Customer Support Operations
• Operational Finance

• Problem-Solving
• Communication
• Influencing Decision-Making
• Analytical Capabilities
• Business Acumen

• Service Operations
• Supply Chain
• Procurement
• Customer Experience
• Organizational Effectiveness
• Manufacturing Operations
• Aftermarket Operations

• Reporting Dashboards
• Operational Tracking Methodologies