Customer Service Representative

Company

Description:

At all levels, working at National Seating & Mobility provides the opportunity to directly impact our client’s lives by giving them self-reliance and independence. Our teams are comprised of passionate individuals, dedicated to providing the best care to each client. We focus on abilities by leveraging technology and creating mobility solutions that are as unique as our client’s needs.

• Answer phone calls and manage phone requests and inquiries in a helpful and professional manner, taking the initiative to bring inquiries to a conclusion whenever possible to avoid return phone calls from the Branch Manager or other personnel.
• Communicate with clients, clinicians, and caregivers to provide follow-up on pending orders as directed by branch leadership.
• Coordinate with branch staff and clients/caregivers to set client/referral source evaluation, delivery and repair appointments.
• Assist in completion of work orders, including verification that all necessary client information is documented, equipment detail entry, and verification of eligibility for funding. Accept delivery of goods when necessary.
• Perform data entry of all pertinent information, including scanning documentation received. File documents and folders.
• Assist with the physical inventory at the direction of branch leadership.
• Provide clerical support for the preparation of inventory documentation.
• Maintain continuing education related to job duties, stay informed about NSM’s current and/or new policies and procedures, check WNSM for new information on an ongoing basis, complete Learning Links and attend courses or seminars as assigned by the Branch Manager or OA.
• Complete follow-up phone calls efficiently and professionally.
• Perform any directly-related job duties as assigned by branch leadership, carrying out all position expectations in a professional manner.
• Maintain regular and predictable attendance.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this job.

This job operates in a professional office environment. The role routinely uses standard office equipment such as computers, phones, printers, photocopiers, filing cabinets and fax machines.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions. The employee is required to talk, hear, sit, use hands repetitively to operate standard office equipment, and reach with hands and arms frequently.

• High School Diploma or G.E.D.
• Communication Proficiency
• Computer Proficiency
• Organizational Skills
• Customer/Client Focus

This job description in no way states or implies that these are the only duties to be performed by this employee. He/She will be required to follow any other instructions and to perform any other duties requested by his/her supervisor.