Town Of Wilmington Public Safety Dispatcher

WILMINGTON, MA — The Town of Wilmington is hiring a Public Safety Dispatcher. The job listing can be found HERE and below:

Public Safety Dispatcher
Unit:NEPBA Local 101
Reporting To:Public Safety Dispatch Supervisor
Wages: $27.69 – $34.25/hourly
Hours:Depending on shift assignment. Work schedule is 4 days on, 2 days off. Shifts are currently 7:00 AM – 3:00 PM, 3:00 PM – 11:00 PM, 11:00 PM to 7:00 AM
Location:Public Safety Building
Final date to receive applications:Open Until Filled

Definition

The Public Safety Dispatcher is responsible for providing the public with the quickest possible response to requests for police and fire emergency and general services by efficiently and diligently dispatching messages to the field units. Provides aid and support to the police officers and fire fighters by ensuring that messages are clear, concise and timely. Maintains accurate and uniform documentation procedures for all dispatch activity through proper utilization of the NG- 911 system and the department’s computer aided dispatch (CAD) system and is fully familiar with the procedures for all other data recording and entry responsibilities assigned to the Dispatch Center.

Essential Functions

Working under the direction of the Dispatch Supervisor, perform the following functions:

• Conduct all radio transmissions according to the rules of the Federal Communications Commission and the established procedures of the Police and Fire Departments.
• Immediately answer all incoming calls on the NG-911 Emergency Lines and all other phone lines. Obtain all necessary information from the caller. Transfer calls as needed to others in the station. If the call should be directed elsewhere assist the caller in contacting the proper agency.
• Dispatch all necessary personnel and equipment according to the nature and severity of the call for service and established policies, procedures and protocols. Maintain situational awareness of field units at all times.
• Keep personnel who have been dispatched on calls fully informed of all facts affecting the safety or efficiency oftheir response to the calls. Maintain constant and diligent monitoring of the system and immediately respond to all requests for assistance or service from the field units.
• Provide quick and efficient service to all field units and authorized personnel requesting information on warrants,missing persons, stolen motor vehicles, Board of Probation checks, administrative messages, and other items.
• Conduct all conversations in a manner that is courteous and businesslike, making every attempt to properly assistthe caller.
• Utilize the computer aided dispatch system (CAD) to record all calls for service or action that requires records bekept on the CAD. Ensure all information is correct and inputted into the proper fields. Enter all incident reports intothe CAD. Retrieve information from the CAD as requested or required. Experience with IMC preferable.
• Acquire and maintain a thorough knowledge of the location and layout of streets, buildings, parks, housing projects,and other significant areas of the town so as to maximize accuracy and speed of dispatch.
• Maintain a daily log and provide reports on the daily log in accordance with department procedures.
• Continuously monitor the Fire Department’s alarm monitoring devices. Dispatch units to alarm calls and record incident information.
• Continuously monitor all security and cell cameras. Ensure that the booking camera is on when a booking is taking place, and the sally port camera is on when a prisoner is being transferred. Ensure that units are clear of exterior doors before securing doors.
• Notify the proper personnel of electronic equipment malfunctions or failures.
• Maintain a business record file of current names and phone numbers of…