Sr. Technical Support Engineer

Day in Your Life at MKS

As a Sr. Tech Support Engineer supporting Ozone and Microwave products at MKS, you will partner with cross‑functional teams (including Engineering, Quality, Manufacturing, Field Service Engineers, Sales teams, and Service Technicians) to solve customers’ problems and deliver world‑class technical support to our worldwide service operations.

• Drive the seamless transition of new products from design to service, representing the Service organization in product development projects, communicating critical requirements, and proposing innovative solutions.
• Provide expert‑level technical support to our valued customers, Field Service Engineers, Sales teams, and Service Technicians, answering complex technical questions, performing in‑depth troubleshooting, and resolving critical issues via phone, email, or in‑person.
• Collaborate closely with Engineering, Quality, and Manufacturing teams to identify, analyze, and implement effective corrective actions for new product failure modes, ensuring continuous improvement.
• Develop and maintain comprehensive technical documentation, including technical memos, service bulletins, and high‑quality training materials to empower our global teams.
• Deliver engaging and effective training sessions on new and existing products to Field Service Engineers, customers, and Service Technicians, fostering their technical proficiency.
• Assist with enabling service capability for repair depots globally on existing and new products, and potentially participate in on‑site customer installation and training programs as needed.

• Associates (AS) degree in a technical engineering field or equivalent practical experience.
• Minimum of 4+ years of hands‑on field service or technical support experience in a relevant industry.
• Highly motivated, self‑driven individual with a positive and proactive approach to complex problem‑solving.
• Exceptional communication and interpersonal skills, strong business acumen, analytical capabilities, and outstanding skills enabling effective interaction with diverse stakeholders.
• Proven ability to communicate effectively and collaborate seamlessly with cross‑functional teams.
• Demonstrated ability to manage multiple tasks and priorities efficiently with minimal supervision.
• Good computer skills with a working knowledge of the MS Office suite.
• Ability to fulfill up to 5% domestic and international travel requirements to support global operations and customers.

Salary Pay Range: $88,425.00 – $105,000 per year. This range is a good faith estimate of the expected salary range for this position, based on a wide range of factors including qualifications, experience and training, operational and business needs, and other considerations permitted by law. Bonus:
This position is eligible for a discretionary annual bonus, amount to be determined by MKS.

• Health insurance coverage (medical, dental, and vision)
• 401(k) with company match
• Life and disability insurance
• 12 paid holidays, sick time, 15 paid vacation days
• Fully paid parental leave, adoption assistance, tuition reimbursement
• Opportunities for career growth and development in a collaborative and innovative environment

MKS Inc. and its affiliates and subsidiaries (“MKS”) is an affirmative action and equal opportunity employer: diverse candidates are encouraged to apply. We win as a team and are committed to recruiting and hiring qualified applicants regardless of race, color, national origin, sex (including pregnancy and pregnancy‑related conditions), religion, age, ancestry, physical or mental disability or handicap, marital status, membership in the uniformed services, veteran status, sexual orientation, gender identity or expression, genetic information, or any other category protected by applicable law.

Hiring decisions are based on merit, qualifications and business needs. We conduct background checks and drug screens, in accordance with applicable law and company policies. MKS is generally only hiring candidates who reside in states where we are registered to do business. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment.

MKS is committed to working with and providing reasonable accommodations to qualified individuals with disabilities. If you need a reasonable accommodation during the application or interview process due to a disability, please contact us at ac