Application Engineer

Job Title: Application Engineer (3+ months contract)
Location: Wilmington, MA
Location Type: Hybrid
Website:
Group:

When you join Watson-Marlow Fluid Technology Solutions, a part of the Spirax Group, you will be integrated into a cooperative and encouraging team, participate in challenging yet critical work, and experience ongoing growth opportunities to help you achieve your full potential. Visit our website to learn more.

The Application Engineer is a vital link between our company and its clients, offering essential technical sales support and application expertise on a daily basis. This dynamic role involves a detailed assessment of customer applications and engineering specifications to create tailored technical quotations and proposals. The Application Engineer will play a crucial role in enhancing our sales team's capabilities by providing them with comprehensive training, answering technical support inquiries, and directly responding to customer calls.

Additionally, this position is responsible for managing web chat interactions, ensuring prompt and accurate support across all customer touchpoints. Through a combination of technical acumen and customer service excellence, the Application Engineer will contribute significantly to our sales process, ensuring our solutions meet the precise needs of each client.

• Specification and Application Review:
  Evaluate sales and trial specifications/applications, prepare bid proposals and quotations for custom products, and provide pre-sales application engineering guidance for optimalWMFTS product selection.
• Technical Support:
  Offer in-field technical support, guiding on installation improvements and troubleshooting issues. This includes evaluating failed components, reviewing specifications/drawings, liaising with factories on complex problems, handling customer complaints, making field visits, andmore.
• Training:
  Conduct product training for customers and sales engineers,covering both theoretical knowledge and hands-on experience in our wet training center, including full setup and execution of customer demos.
• Cross-Functional Collaboration:
  
  Work alongside sales, engineering,customer service, purchasing, production, shipping, and accounting teams toensure smooth customer order management.
• Documentation and Order Processing:
  Generate Bill of Materials and necessary documentation for production processing and order raising,collaborating with vendors on product specifications, maintaining Product Specification Records, and creating custom drawings or instructions.
• Project Documentation:
  Prepare and manage submittal and other project-related documentation for customer review and approval before equipment release.
• Lead Handling:
  Gather comprehensive customer and application data forsales inquiries to support efficient follow-up by sales representatives.
• Customer and Team Interaction:
  Engage frequently with customers, thesales team, and factory personnel through phone and written communication, and conduct occasional field visits for presentations, application assessments, value proposition education, or troubleshooting.
• Field Service:
  Provide on-site support for installed equipment,including start-up assistance, training, testing, and troubleshooting.
• Record Keeping:
  Maintain accurate project, engineering, and technical records, ensuring documentation aligns with ISO procedures.
• Continuous Improvement:
  Leverage experience to contribute to departmental continuous improvement projects.
• CRM Maintenance:
  Keep detailed customer records in CRM, including logging interactions and opening cases as necessary.
• Additional Responsibilities:
  Take on other tasks as assigned by the Engineering Services Manager.

• Sales Team:
  Collaborate closely with sales representatives and managers to support sales efforts, provide technical expertise, and assist inthe preparation of bid proposals and quotations.
• Engineering Department:
  Work alongside engineers to review customer specifications, develop custom solutions, and ensure technical feasibility and compliance with industry standards.
• Customer Service Representatives:
  Partner with customer service to address technical queries, ensure customer satisfaction, and support post-sales activities.
• Production and Purchasing Teams:
  Coordinate with production for manufacturing custom solutions and with purchasing on vendor specifications and procurement for project components.
• Factory Personnel:
  Communicate regularly with…