Desktop Support Technician

L3

Harris is dedicated to recruiting and developing high-performing talent who are passionate about what they do. Our employees are unified in a shared dedication to our customers’ mission and quest for professional growth. L3

Harris provides an inclusive, engaging environment designed to empower employees and promote work-life success. Fundamental to our culture is an unwavering focus on values, dedication to our communities, and commitment to excellence in everything we do.

L3

Harris is the Trusted Disruptor in defense tech. With customers’ mission-critical needs always in mind, our employees deliver end-to-end technology solutions connecting the space, air, land, sea and cyber domains in the interest of national security.

Job Title: Desktop Support Technician

Job Code: 33997

Job Location: Wilmington, MA

Job Schedule: 9/80:
Employees work 9 out of every 14 days – totaling 80 hours worked – and have every other Friday off

Job Description:

• Prioritize, maintain, and resolve on-site IT technical issues and escalations within scope
• Manage the inventory of software and hardware materials
• Prepare, configure, and deploy desktop computer systems including imaging computers and maintaining image library
• Ensure ongoing usability of desktop computers, peripheral equipment and software within established company standards and guidelines while ensuring optimum equipment performance and longevity
• Work with vendors when necessary to resolve technical problems with hardware and software
• Work with Network, Server, and Applications Administrators to diagnose and resolve issues
• Support management of network closets and server rooms with service framework providers within scope
• Work with all IT Dept.’s and Service Areas in support of IT Shared Services and effective resolution to customer support needs
• Evaluate, recommend, and perform upgrades to computer systems and applications to ensure optimum efficiency
• Effectively diagnose and resolve unique, non-recurring problems with limited supervision
• Meet established service level agreements (SLA), requirements leveraging best practice and L3
  
  Harris standards and processes. Analyzing and acting upon SLA’s and metrics data to ensure customer service and customer satisfaction
• Elevate immediately to L3
  
  Harris IT leadership any potential risks and concerns that could have significant impact on the sites ability to meet customer expectations and contractual requirements for both internal and external customers
• Guide continuous improvement efforts for the IT Customer and Site Operations service delivery
• Ensure consistent and appropriate communication with end users, BRM’s, and Site-level Leadership for IT operations, service inquires and issues
• Support unclassified IT services within scope

Qualifications:

• Bachelor’s Degree and a minimum of 2 years of prior related experience. Graduate Degree or equivalent with 0 to 2 years of prior related experience. In lieu of a degree, minimum of 6 years of prior related experience.

Preferred Additional

Skills:

• Bachelor's Degree and/or A+ Security+ Network+/Microsoft certifications are a plus
• Must be detail-oriented, accurate and well organized
• Excellent oral and written communication skills, interpersonal and organizational skills are required
• Ability to work independently and efficiently to meet deadlines and established response times is essential
• Ability to establish and maintain a good working relationship with other professionals to provide support and resolve issues
• Must be able to remain flexible with changes in priorities for various tasks and project assignments

In compliance with pay transparency requirements, the salary range for this role in California, Massachusetts, New Jersey, Washington, and the Greater

D.C, Denver, or NYC areas is $60,000-$112,000. The salary range for this role in Colorado state, Hawaii, Illinois, Maryland, Minnesota, New York state, and Vermont is $52,500-$97,500. This is not a guarantee of compensation or salary, as final offer amount may vary based on factors including but not limited to experience and geographic location. L3

Harris also offers a variety of benefits, including health and disability insurance, 401(k) match,…