Senior IT Technical Program Manager Job Wilmington area,Massachusetts USA,IT/Tech

Who We Are

With its A.I.

-powered robotic technology platform, Symbotic is changing the way consumer goods move through the supply chain. Intelligent software orchestrates advanced robots in a high-density, end-to-end system – reinventing warehouse automation for increased efficiency, speed and flexibility.

What We Need

We are seeking a highly motivated Senior IT Technical Program Manager with strong experience leading large-scale, technically complex IT programs across enterprise environments. You will partner with cross‑functional leaders across IT, security, infrastructure, applications, data, product, finance, and business functions to plan and execute critical technology initiatives.

Your primary goal will be to ensure IT programs are strategically aligned, well‑planned, and flawlessly executed
, with proactive management of dependencies, risks, and delivery outcomes. This is a highly visible role
, requiring regular interaction with senior leaders and executive management to drive clarity, accountability, and results across the organization.

What We Do

The Enterprise IT Infrastructure Team manages our IT infrastructure across on-premises and cloud environments, ensuring reliable compute, network, and service operations. Our team optimizes servers, virtualization, and cloud platforms while maintaining seamless connectivity with SD-WAN, firewalls, and VPNs. The Service Desk provides end-user support, and IT Operations handles monitoring, incident management, backups, and system performance. We also deploy and support IT implementations at customer sites, ensuring seamless integration and ongoing technical assistance.

By aligning IT solutions with business needs, we drive reliability, scalability, and innovation.

What You’ll Do

Project Leadership

Partner with IT leadership, business owners, architecture, security, finance, and vendors to ensure program plans are technically sound, realistic, and aligned to business priorities
Own scope, schedule, budget, dependencies, and delivery outcomes for multiple strategic IT programs
Facilitate cross‑functional program reviews and executive updates, clearly communicating status, risks, mitigation plans, and decisions required
Act as the primary program lead and escalation point, ensuring strong stakeholder alignment and timely resolution of roadblocks

Program Execution

Lead multi‑disciplinary IT teams through the full program lifecycle: strategy, design, implementation, deployment, and operational transition
Drive execution of enterprise IT initiatives, including

Infrastructure and cloud platforms (hybrid / multi‑cloud)
Enterprise applications (ERP, CRM, HR, Finance, Supply Chain)
Cybersecurity, identity, compliance, and risk programs
Data platforms, integrations, and analytics solutions

Coordinate delivery across internal teams and external vendors / system integrators
Manage complex dependencies across applications, infrastructure, security, data, and business processes
Proactively identify and mitigate technical, operational, and organizational risks
Own cross‑program issue tracking, root‑cause analysis, and corrective action planning
Ensure timely delivery of key program artifacts such as

Program plans and roadmaps
Architecture and dependency documentation
Requirements, design, and validation documentation
Cutover, change management, and operational readiness plans

Champion Process & Execution Excellence

Foster a culture of transparency, accountability, and disciplined execution across IT delivery teams
Ensure adherence to IT governance, SDLC, change management, and security controls
Continuously improve program management standards, tooling, and reporting to scale execution
Drive consistent use of agile, hybrid, or waterfall delivery methods as appropriate to the program

What You’ll Need

Minimum 8 years of experience delivering complex IT or technology programs
Minimum 5 years in a…