Desktop Support Engineer

Desktop/OSS Support L1

The Desktop Support Engineer is responsible for managing and supporting end-to-end desktop related activities. This role is 100% onsite and requires a strong understanding of both technical and business requirements to provide effective solutions and support.

• Experience in Deskside Management, Touch Support, Local IT, Imaging, and O365 Support.
• Proficiency in investigating and troubleshooting software and desktop issues.
• Experience in providing support for desktop, laptop, printer, and proprietary software.
• Ability to provide remote support and troubleshoot end-user issues.
• Experience with Windows OS and Mac Book support.
• Experience with Zscaler troubleshooting.
• Understanding of SCCM, Intune, and Windows 10 with the ability to design and implement solutions.
• Prior experience in the design and implementation of the SCCM hierarchy.
• Prior experience in migrating to SCCM from other tools.
• Prior work experience at the client or in the client's industry.
• Applicants must be able to work directly for Artech on W2.

• Experience with additional desktop management tools and technologies.
• Strong communication and interpersonal skills.
• Ability to work in a fast-paced environment and manage multiple tasks.

• Manage and support end-to-end desktop-related activities onsite.
• Provide deskside management and touch support.
• Investigate and troubleshoot software and desktop issues.
• Support remote desktop activities and provide remote troubleshooting.

• Opportunity to work in a dynamic and collaborative environment.
• Exposure to cutting-edge technologies and tools.
• Supportive team culture with opportunities for professional growth.