Desktop Technician

Desktop Technician

Wilmington Public Schools Technology Department – Wilmington, Massachusetts Open in Google Maps

Job : 5822015

Final date to receive applications: Posted until filled

Posted: Jul 08, 2026 12:00 AM (UTC)

Starting Date: Immediately

The Office of Information Technology (OIT) team manages the network and computers within the Wilmington Public Schools. In addition to this open position, the department is comprised of a Director of Technology, a Network Administrator, a Systems Administrator, two Desktop Technicians, and an IT Data Assistant.

In consultation with the Director of Technology, the Desktop Technician provides technical support services in wired and wireless environments with computers and laptops running Windows operating systems and Chromebooks. This position assists in the support of our students, staff and administration in their use of all information technology resources. The incumbent works independently as well as collaboratively to maintain and troubleshoot hardware, software and audio‑visual equipment.

DUTIES AND RESPONSIBILITIES:

• Support technology use in an educational setting.
• Respond to end‑user needs in a professional and respectful manner, both verbally and in writing.
• Support end users of software such as but not limited to: MS Office, Google Apps for Education, and other applications.
• Install software applications, PCs, printers, telephones, and other peripherals.
• Install and support wireless technologies.
• Perform hardware and software upgrades as necessary.
• Image hard drives for rapid deployment locally and/or over the network.
• Analyze, troubleshoot and resolve software and hardware problems.
• Work and prioritize tasks via a Help Desk ticket system.
• Communicate with Building Principals and/or end users about the progress of repairs.
• Document and record all repairs and end user requests in said ticket system.
• Provide support for building staff in general troubleshooting, technology maintenance, updating inventories, and creating Help Desk tickets.
• Work with vendor support contacts to resolve technical problems with desktop, laptop and tablet equipment and software.
• Assist in troubleshooting and rectifying network issues and maintain connectivity among computers and servers.
• Troubleshoot and maintain VoIP telephone equipment and cabling.
• Assist in maintaining a district‑wide software and hardware inventory.
• Compile documents on the use of hardware and software.
• Train end users in the use of applications and peripheral equipment.
• Travel to any of the locations within Wilmington Public Schools for repair and/or transport of equipment to those locations.
• Perform department project‑based work as needed.
• Assist in ensuring a successful computer‑based MCAS test throughout the school district.
• Remain current on industry trends in information technology.
• Complete other duties assigned by the Director of Technology.

Full‑time

$52,000 to $55,500 Per Year

Other Professional >
Other Professional

Support Staff >
Computer Support

Support Staff >
Network Services

Notice of Non‑Discrimination:
All educational and non‑academic programs, activities and employment opportunities at Wilmington Public Schools are offered without regard to race, color, sex, religion, national origin, ethnicity, sexual orientation, gender identity, homelessness, age and/or disability, and any other class or characteristic protected by law.

• Degree Preferred:
  Bachelor’s degree in information systems, Computer Science, or a related field required.
• Experience Preferred:
  • Education or certification in desktop support or another related field.
  • A+, ITIL, or MCP certification preferred;
    Network+ or MCSE a plus.
• Additional Requirements:
  • Demonstrated skills and expertise in maintaining and troubleshooting hardware and software issues in a Windows networking environment.
  • Hands‑on experience preferred with Windows 10, 11, and Basic LAN, WAN, and TCP/IP concepts.
  • Experience servicing the following hardware needs of the district: interactive whiteboards, projectors, document cameras, desktop printers, and multifunction printers.
  • Valid driver’s license and vehicle.
  • Physical dexterity and visual acuity to work with small parts.
• At least 2 years of relevant experience preferred.
• Bachelor degree preferred.
• Citizenship, residency or work visa required.

• Angel Cartagena, Director of Technology & Digital Learning
• 159 Church Street
• Wilmington, Massachusetts 01887
• Phone: 978‑694‑6071
• Email: