Innovation Support Engineer

Innovation Support Engineer

Join Uni First Corporation as an Innovation Support Engineer! Are you ready to be part of a growing, forward-thinking, and dynamic Engineering department that values creativity, problem-solving, and continuous improvement? Uni First Corporation is currently seeking a full-time Innovation Support Engineer to join our expanding and high-performing Innovation Engineering Team. As an Innovation Support Engineer, your responsibilities will go beyond day-to-day support.

You will play an active role in the successful planning and execution of a variety of Innovation Engineering projects. Your key contributions will include:

• Collaborating with engineers from multiple disciplines, including mechanical, electrical, software, and systems engineering
• Partnering with production management, plant maintenance teams, and IT to ensure reliable system operation, maximum system utilization and minimal downtime
• Ensuring that technical and functional requirements are thoroughly defined, complete, and accurately documented
• Supporting the design, testing, and implementation of automation solutions that are efficient, scalable, and reliable
• Helping to ensure that projects are completed on schedule and within allocated budgets
• Maintaining open, proactive, and transparent communication with all stakeholders to keep them informed and aligned

This is a unique opportunity for someone who thrives in a fast-paced, innovative, and hands-on environment. At Uni First, you'll have the freedom to explore new ideas, apply your skills to real-world challenges, and contribute to projects that drive our operational excellence. If you're motivated by problem-solving, continuous learning, and working with advanced technology, this role offers the perfect platform to grow your career.

Qualifications:

• Provide timely and professional technical support via email, phone, chat, and remote tools.
• Diagnose and troubleshoot hardware, software, system and integration issues across a range of laundry automation equipment, controls systems and applications.
• Guide Uni First Team Partners through step-by-step solutions, ensuring high levels of satisfaction and engagement through the support process.
• Collaborate with Engineering, Production and IT to escalate and resolve complex or recurring issues.
• Document issues, resolutions, and customer interactions in the Uni First Service Management platform.
• Contribute to the creation and maintenance of knowledge base articles, FAQs, and technical documentation.
• Identify patterns in support requests and provide feedback for product improvements or bug fixes.

Primary

Location:

United States-Massachusetts

Work Locations: 504 - ENGINEERING 68 Jonspin Road Wilmington 01887 Organization: 011 - Wilmington MA Job:
Engineering Employee Status:
Regular

Shift: 1st Shift

Schedule:

Full-time