Customer Operations & Procurement Specialist

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Full Time Wilmington, MA, US

Salary Range: $65,000.00 To $85,000.00 Annually

Eckert & Ziegler Radiopharma, Inc. (EZRI) is the Wilmington, Massachusetts operation of Eckert & Ziegler — a global medical technology company built on isotope technology, with more than 1,000 employees worldwide. Our products and services range from equipment and medical devices through medical isotope manufacturing and contract manufacturing services for pharmaceutical partners developing targeted cancer therapies and diagnostic imaging agents.

We are looking for a highly organized Customer Operations & Procurement Specialist to own the day-to-day flow of customer orders for a growing radiopharmaceutical manufacturing business. You will be the point of contact customers reach for order status and documentation, and the person vendors hear from on purchase orders and deliveries. The role centers on order processing in Microsoft Dynamics 365, isotope order management, and administration of customer and vendor procurement portals, with support responsibility for purchase order issuance and accounts receivable collections.

This is a full-time, on-site role working closely with Accounting, Supply Chain, and Operations — high visibility, real ownership, and a direct line of sight into how a regulated manufacturing business runs.

• Review incoming customer purchase orders before processing to confirm pricing, vendor and ship-to information, and other order details are correct.
• Create and maintain sales orders in Microsoft Dynamics 365, and issue order confirmations to customers.
• Communicate with customers on order status, delivery dates, tracking, and general requests, questions, and documentation.
• Manage isotope customer orders from receipt through completion, reviewing customer POs and isotope order forms for accuracy and required information.
• Process isotope orders in Dynamics 365, including sales order creation and order closeout.
• Coordinate with Production on requested activity, production dates, and shipment requirements.
• Serve as the liaison between customers and the Germany team for isotope orders — providing quotes, ensuring required documentation is submitted, and communicating confirmations and updates.
• Follow established isotope procedures and maintain training documentation as processes change.
• Support purchase order issuance — monitoring purchasing folders, creating POs in Dynamics 365, placing orders with vendors, and following up on confirmations, delivery dates, and open POs.
• Set up new vendors, including obtaining W-9/W-8 forms, banking information, and other required documentation.
• Work with Accounting on prepayments, payment terms, and vendor issues.
• Support accounts receivable and collections — reviewing customer aging, following up on past-due invoices, researching payment issues and invoice discrepancies, working with customers and Accounting to resolve outstanding balances, and placing accounts or orders on hold when necessary.
• Administer customer and vendor portals used for PO retrieval, invoicing, and payment information — including Ariba/SAP.
• Complete customer and vendor setup requests and maintain the required supporting documentation.
• Maintain accurate customer and vendor master data in Dynamics 365.
• Keep procedures and training documents current and provide backup coverage across the team as needed.

• Associate's or bachelor's degree in business, supply chain, accounting, or a related field preferred, or equivalent…