Project Manager, Program ​/ Project Manager, Operations Manager

Benefits:

• 401(k)
• Bonus based on performance
• Company car
• Competitive salary
• Health insurance
• Training & development

We offer:

• Salary PLUS commission & bonuses
• Company Vehicle
• Company Phone
• Continued Training & Certifications

As the Restoration Project Manager, you will oversee all aspects of assigned restoration projects and crews. This front-line management role leads your team to operational excellence.

In this position, you will make a difference for people every day! When customers are having their worst day, you can be their hero.

Locally owned and operated disaster cleanup and restoration company in Massachusetts for over 32 years seeks someone comfortable working hard in challenging situations, enjoys meeting new people, has excellent communication skills, and is a serious multi-tasker.

Key Responsibilities:

• Ensure accurate scope of work for projects and prepare estimates using mobile devices and proprietary software.
• Negotiate project scope and estimate approval with customers and clients.
• Schedule, coordinate, and oversee crews and resources, including subcontractors, on active projects.
• Review job site documentation to support services and ensure proper client requirements and billing.
• Maintain communication with customers, teammates, vendors, and insurance representatives.
• Manage production expenses, including equipment, vehicles, and materials.

Additional Responsibilities:

• Manage customer experience and overall satisfaction, tracked via online reviews.
• Respond promptly to potential customers.
• Participate in recruiting, hiring, and training restoration team members.

Position Requirements:

• Valid driver’s license.
• At least 1 year of management or supervisory experience.
• At least 3 years of industry experience.
• IICRC certifications preferred but not required.

Skills/Physical Demands/Competencies:

• Ability to lift at least 50 pounds regularly, up to 100 pounds with assistance.
• Ability to climb ladders, work at heights, and in tight spaces.
• Repetitive pushing, pulling, lifting, and carrying objects.
• Ability to work with cleaning agents.
• Ability to pass a background check as required by law.

Each SERVPRO Franchise is independently owned and operated.

All employees are hired and supervised by the individual franchise. Employees are not employed by or agents of Servpro Industries, LLC or the franchisor. Review all provided forms with legal counsel for compliance. Use of forms is optional.