Assistant Branch Manager - Wilmington

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Full Time Wilmington, MA, US

Salary Range: $31.00 To $35.00 Hourly

POSITION SUMMARY

The Assistant Branch Manager partners closely with the Branch Service Officer to drive branch performance, ensure operational excellence, and deliver exceptional customer experience. This role is responsible for supervising daily branch activities, coaching and developing staff, supporting sales and relationship-building efforts, and ensuring compliance with bank policies and regulatory requirements.

The ideal candidate is a proven leader who thrives in a fast-paced environment, enjoys developing employees, excels at building customer relationships, and is committed to operational integrity. The Assistant Branch Manager assumes responsibility for branch operations whenever the Branch Service Officer is unavailable.

ESSENTIAL FUNCTIONS AND RESPONSIBILTIES

Branch Operations & Compliance

• Assist in managing the daily operations of the branch to ensure efficient and effective delivery of service.
• Maintain responsibility for branch security, compliance, internal controls, and operational procedures.
• Support scheduling, workflow management, and delegation of responsibilities to branch staff.
• Oversee cash management activities, including vault maintenance, balancing, cash ordering, negotiable items, outage resolution, fraud prevention, and operational error management.
• Ensure adherence to all bank security procedures and maintain proper functioning of security and safety systems.
• Maintain accurate records and controls supporting branch transactions and operations.
• Assist with internal and external audits, regulatory examinations, and corrective action planning.
• Ensure satisfactory audit performance and operational soundness.
• Resolve operational and customer service issues promptly and professionally.
• Serve as backup for branch staff functions as needed.
• Perform branch opening and closing responsibilities.
• Maintain compliance with all applicable banking regulations, including Bank Secrecy Act (BSA) requirements and annual compliance training.

Customer Service & Business Development

• Serve as a role model for service excellence and relationship banking.
• Maintain expert knowledge of Reading Cooperative Bank products and services.
• Open consumer and business deposit accounts and assist customers with a wide range of banking needs.
• Identify customer needs and recommend appropriate banking solutions.
• Promote and cross-sell products and services that enhance customers' financial relationships with the bank.
• Resolve customer concerns and inquiries with professionalism and urgency.
• Coach team members on customer engagement, referral generation, and sales effectiveness.
• Support branch sales initiatives and contribute to achieving branch performance goals.

Leadership & Team Development

• Assist in leading, motivating, and developing branch staff.
• Provide ongoing coaching, feedback, and support to enhance employee performance.
• Help establish and track branch goals in partnership with the Branch Service Officer.
• Train and mentor employees on policies, procedures, customer service, and operational excellence.
• Assist in the preparation of employee performance reviews.
• Foster a positive, collaborative, and results-oriented team environment.
• Support employees with complex transactions, customer concerns, and problem resolution.
• Demonstrate initiative, sound judgment, and effective decision-making.
• Partner effectively with departments across the bank to support organizational goals.
• Adapt quickly to changing business needs and priorities.

Community Engagement

• Represent Reading Cooperative Bank within the community.
• Participate in local organizations, networking groups, business events, and community activities.
• Develop relationships that enhance the bank's visibility and support business growth opportunities.

REQUIREMENTS (Knowledge, Skills, Abilities and Education and/or Experience)

Knowledge, Skills & Abilities

• Excellent customer service and interpersonal skills.
• Strong sales and business development…