Inside Sales Manager

Inside Sales Manager

Manages the branch inside sales team by performing the following duties personally or through subordinates.

Essential duties and responsibilities include the following. Other duties may be assigned.

• Lead inside sales personnel to achieve branch sales objectives.
• Act as central point of contact regarding branch sales issues.
• Interface with other internal departments such as Marketing, Asset, Product, Field Sales, and Human Resources.
• Attend Branch, Supplier and Customer meetings as appropriate.
• Stay up to date on new procedures, policies, and system features.
• Monitor and balance individual Inside Sales personnel workloads.
• Provide direction and adequate resources for customer support and superior customer service.
• Establish on-going nurturing relationships with Outside Sales, suppliers and customers.
• Regular engagement with individuals in the marketplace to establish a network of potential future employees.

Supervisory responsibilities:

• Directly supervises branch inside sales team.
• Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws.
• Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

Education/

Experience:

Bachelor's degree (B.

A.) from four-year college or university; or four+ years related experience and/or training; or equivalent combination of education and experience. Proficiency in the following applications:
Microsoft Outlook, Excel, PowerPoint. Experience with sales tracking software such as OPTRAK and Dem .

Skills and requirements:

• To perform the position, you must be a U.S. Person as defined by ITAR. ITAR defines a US Person as a US Citizen, US Permanent Resident (I.e., 'Green Card Holder'), Political Asylee, or Refugee.
• Must be able to report to assigned office location during scheduled in-office workdays.
• Problem Solving
  - Identifies and resolves problems in a timely manner;
  Gathers and analyzes information skillfully;
  Develops alternative solutions;
  Works well in group problem solving situations;
  Uses reason even when dealing with emotional topics.
• Technical Skills -- Assesses own strengths and weaknesses;
  Pursues training and development opportunities;
  Strives to continuously build knowledge and skills;
  Shares expertise with others.
• Customer Service -- Demonstrates ability to develop key customer and supplier relationships;
  Manages difficult or emotional customer situations;
  Responds promptly to customer needs;
  Solicits customer feedback to improve service;
  Responds to requests for service and assistance.
• Interpersonal Skills
  - Focuses on solving conflict, not blaming;
  Maintains confidentiality;
  Listens to others without interrupting;
  Keeps emotions under control;
  Remains open to others' ideas and tries new things.
• Oral Communication
  - Speaks clearly and persuasively in positive or negative situations;
  Listens and gets clarification;
  Responds well to questions;
  Demonstrates group presentation skills;
  Participates in meetings.
• Written Communication
  - Writes clearly and informatively;
  Edits work for spelling and grammar;
  Varies writing style to meet needs.
• Teamwork
  - Balances team and individual responsibilities;
  Exhibits objectivity and openness to others' views;
  Gives and welcomes feedback;
  Contributes to building a positive team spirit;
  Puts success of team above own interests;
  Able to build morale and group commitments to goals and objectives;
  Supports everyone's efforts to succeed.
• Delegation
  - Delegates work assignments;
  Matches the responsibility to the person;
  Sets expectations and monitors delegated activities;
  Provides recognition for results.
• Leadership
  - Exhibits confidence in self and others;
  Inspires and motivates others to perform well;
  Effectively influences actions and opinions of others;
  Accepts feedback from others;
  Gives appropriate recognition to others.
• Managing People
  - Includes staff in planning, decision-making, facilitating and process improvement;
  Takes responsibility for subordinate's activities;
  Makes self-available to staff;
  Develops subordinate's skills and encourages growth;
  Solicits and applies customer feedback (internal and external);
  Continually works to improve supervisory skills.
• Quality Management
  - Looks for ways to improve and promote quality;
  Demonstrates accuracy and thoroughness.
• Business Acumen
  - Understands business implications of decisions;
  Displays orientation to profitability;
  Demonstrates knowledge of market and competition.
• Diversity
  - Demonstrates knowledge of EEO policy;
  Promotes a harassment-free environment;
  Builds a diverse workforce.
• Ethics
  - Treats people with respect;
  Works with integrity and ethically;
  Upholds organizational values.
• Organizational Support
  - Follows policies and procedures;
  Completes administrative tasks correctly and on time;
  Supports organization's goals and values.
• Strategic Thinking
  - Develops strategies to achieve…