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Senior Director, Customer Experience & Operations
Job in
Wilmington, Middlesex County, Massachusetts, 01887, USA
Listed on 2026-09-04
Listing for:
BRUNT Workwear
Full Time
position Listed on 2026-09-04
Job specializations:
-
Management
Operations Management -
Business
Operations Management
Job Description & How to Apply Below
BRUNT Workwear in the Boston area is seeking a Senior Director of Customer Support Operations to own the end-to-end CX strategy, tooling, staffing, and readiness for launches. This role will shape how we support customers and scale the function as BRUNT grows.
You will lead two Senior CX Managers and their teams, ensuring alignment with Marketing, Merchandising, Operations, and Digital Product, while delivering best-in-class service across channels.
#J-18808-LjbffrPosition Requirements
10+ Years
work experience
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