Inside Sales Manager

Summary

Manages the branch inside sales team by performing the following duties personally or through subordinates.

• Lead inside sales personnel to achieve branch sales objectives.
• Act as central point of contact regarding branch sales issues.
• Interface with other internal departments such as Marketing, Asset, Product, Field Sales, and Human Resources.
• Attend Branch, Supplier and Customer meetings as appropriate.
• Stay up to date on new procedures, policies, and system features.
• Monitor and balance individual Inside Sales personnel workloads.
• Provide direction and adequate resources for customer support and superior customer service.
• Establish on-going nurturing relationships with Outside Sales, suppliers and customers.
• Regular engagement with individuals in the marketplace to establish a network of potential future employees.

• Directly supervises branch inside sales team.
• Carries out supervisory responsibilities in accordance with the organization’s policies and applicable laws.
• Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

Bachelor’s degree (B.

A.) from four-year college or university; or four+ years related experience and/or training; or equivalent combination of education and experience. Proficiency in Microsoft Outlook, Excel, PowerPoint. Experience with sales tracking software such as OPTRAK and Dem .

• To perform the position, you must be a U.S. Person as defined by ITAR. ITAR defines a US Person as a US Citizen, US Permanent Resident (I.e., 'Green Card Holder'), Political Asylee, or Refugee.
• Must be able to report to assigned office location during scheduled in—office workdays.
• Problem Solving
  - Identifies and resolves problems in a timely manner; gathers and analyzes information skillfully; develops alternative solutions; works well in group problem solving situations; uses reason even when dealing with emotional topics.
• Technical Skills
  - Assesses own strengths and weaknesses; pursues training and development opportunities; strives to continuously build knowledge and skills; shares expertise with others.
• Customer Service
  - Demonstrates ability to develop key customer and supplier relationships; manages difficult or emotional customer situations; responds promptly to customer needs; solicits customer feedback to improve service; responds to requests for service and assistance.
• Interpersonal Skills
  - Focuses on solving conflict, not blaming; maintains confidentiality; listens to others without interrupting; keeps emotions under control; remains open to others’ ideas and tries new things.
• Oral Communication
  - Speaks clearly and persuasively in positive or negative situations; listens and gets clarification; responds well to questions; demonstrates group presentation skills; participates in meetings.
• Written Communication
  - Writes clearly and informatively; edits work for spelling and grammar; varies writing style to meet needs.
• Teamwork
  - Balances team and individual responsibilities; exhibits objectivity and openness to others’ views; gives and welcomes feedback; contributes to building a positive team spirit; puts success of team above own interests; able to build morale and group commitments to goals and objectives; supports everyone’s efforts to succeed.
• Delegation
  - Delegates work assignments; matches the responsibility to the person; sets expectations and monitors delegated activities; provides recognition for results.
• Leadership
  - Exhibits confidence in self and others; inspires and motivates others to perform well; effectively influences actions and opinions of others; accepts feedback from others; gives appropriate recognition to others.
• Managing People
  - Includes staff in planning, decision-making, facilitating and process improvement; takes responsibility for subordinate’s activities; makes self-available to staff; develops subordinate’s skills and encourages growth; solicits and applies customer feedback (internal and external);…