Inside Sales Rep - Medical

Inside Sales Representative – Medical

Company
:
Mitsubishi Performance Polymers Division

Location
:
Wilmington, MA

Department
:
Performance Polymers Division (PPD) Commercial

Reports to
:
Key Account Manager, Medical

At Mitsubishi Chemical Group (MCG), we are a global leader in specialty materials and advanced chemical solutions that improve lives and support innovation across industries. Within our Performance Polymers Division, we partner with medical device and healthcare customers to deliver high‑performance materials that enable safer, smarter, and more sustainable healthcare solutions.

We are driven by collaboration, customer focus, and continuous improvement—and we’re looking for talented individuals who share our passion for excellence and growth.

We are seeking a customer‑focused Inside Sales Representative – Medical to support and grow key accounts within our medical polymers business. In this role, you will serve as a primary day‑to‑day contact for assigned customers, delivering a best‑in‑class customer experience while supporting revenue growth, margin optimization, and long‑term relationships.

This position is ideal for someone who thrives in a fast‑paced commercial environment, enjoys building relationships, and takes pride in delivering responsive, value‑added support to customers and internal partners.

• Serve as the primary contact for assigned medical accounts, building strong, trust‑based relationships
• Partner closely with Key Account Managers to support customer strategies and objectives

• Provide timely, professional communication and proactive support
• Anticipate customer needs and ensure seamless service across the order‑to‑delivery lifecycle

• Prepare and manage quotations, track opportunities, and support sales initiatives
• Identify upsell and cross‑sell opportunities within the customer base

• Respond quickly to customer concerns or complaints and drive resolution
• Act as the customer’s advocate internally to ensure satisfaction

• Share competitive intelligence, customer feedback, and market trends with account teams
• Contribute to account planning and growth strategies

• Maintain accurate CRM records including contacts, opportunities, and activities
• Monitor KPIs and support initiatives to improve performance and customer satisfaction

• Coordinate shipment of samples, product data sheets, and materials
• Partner with Customer Service and Supply Chain to ensure timely delivery

• Work closely with Account Management, Technical Service, Customer Service, and Operations
• Support seamless execution across commercial and technical teams

• Bachelor’s degree in Business, Engineering, or a related field (or equivalent experience)
• 2+ years of inside sales, customer service, or commercial support experience (manufacturing, materials, or chemicals preferred)
• Excellent written and verbal communication skills with strong phone presence
• Ability to engage both technical and purchasing stakeholders
• Experience using CRM systems and sales tools
• Strong relationship‑building and problem‑solving skills
• Highly organized with the ability to manage multiple priorities
• Adaptable, proactive, and customer‑centric mindset
• Proficiency in Microsoft Office (Excel, Word, Outlook)
• Professional judgment and collaborative work style

The salary range for this position is $66,500 - $83,100. Factors such as scope and responsibilities of the position, candidate’s work experience, education/training, job-related skills, internal peer equity, as well as market and business considerations may influence base pay offered. This salary will be subject to a geographic adjustment (according to a specific city and state), if an authorization is granted to work outside of the location listed in this posting.

• Competitive Benefits
• Benefits begin on DAY 1!
• Employee Assistance Programs
• Curated Self‑Paced Learning & Development Programs for all Employees