Industrial Aftermarket Sales Manager

Job Title:

Industrial Aftermarket Sales Manager

Location:

Wilmington, MA (Remote)

Website:

Industrial Aftermarket Sales Manager to lead and grow spare parts and aftermarket business across Industrial, OEM, and Environmental segments within Process Industries and Life Sciences sectors.

Maximize lifecycle value of installed base and ensure customer uptime through effective aftermarket strategy and execution with strong commercial acumen, communication, and technical knowledge of pumps, tubing, and valves.

• Develop and execute a comprehensive aftermarket and spare parts sales strategy to achieve revenue and margin targets.
• Identify growth opportunities within the installed base and across customer segments.
• Align aftermarket strategy with broader commercial and operational priorities.

• Manage the full lifecycle of the spare parts catalog, including identification of high‑turn items.
• Develop and implement recommended spare parts kits for key customers.
• Support efficient execution of smaller, non‑project‑related orders.

• Lead negotiations for long‑term spare parts agreements and service level agreements.
• Build and maintain strong relationships with customers, distributors, and channel partners.
• Ensure alignment between pricing strategy, customer expectations, and business objectives.

• Partner with Operations, Finance, Procurement, and Customer Experience teams to align inventory, demand, and service levels.
• Work across Sales, Marketing, Quality, Logistics, and Manufacturing to support execution and customer outcomes.
• Engage effectively with stakeholders at all levels of the organization.

• Identify potential supply chain risks and proactively implement mitigation strategies.
• Ensure parts availability supports customer uptime and service commitments.

• Track sales performance, lead times, and customer satisfaction using CRM and analytics tools.
• Monitor key metrics and provide insights to support decision‑making and continuous improvement.

• Support internal training initiatives to strengthen knowledge of aftermarket solutions across sales and field teams.
• Promote best practices and consistency in how aftermarket opportunities are identified and managed.

• Proven experience in aftermarket sales, spare parts, or a related commercial role within a technical or industrial environment.
• Strong commercial acumen with the ability to drive revenue growth and margin performance.
• Experience working with technical products such as pumps, tubing, valves, or similar components.
• Demonstrated ability to build and scale structured programs or initiatives.
• Strong communication and stakeholder management skills, with the ability to engage across all levels of the organization.
• Experience working cross‑functionally with Sales, Operations, Supply Chain, and Customer Experience teams.
• Analytical mindset with the ability to use data to inform decisions and drive performance.
• Experience across both Life Sciences and Process Industries sectors.
• Familiarity with CRM systems and data‑driven sales tools.
• Experience managing national or multi‑region accounts and programs.
• Background in manufacturing, industrial, or technical product environments.

USD 115,172 – 172,757 per year plus a Sales Incentive Program and a yearly car allowance. Final salary offers depend on education, experience, internal equity, geography, and expertise. For roles outside California, applicable salary range may be lower.

• Robust Retirement Plan
  : 5% employer 401(k) contribution plus 50% match on up to 3% of your contributions.
• Comprehensive and Supportive Parental Leave
  :
  Inclusive, gender‑neutral parental leave policy offering 16 weeks at 100% pay; gradual transition with 80% work schedule while still receiving 100% of your pay for the first 6 months.
• Generous Time Off
  :
  Vacation and well‑being days, 9 observed holidays, 1 floating holiday, up to 15 caregiver days, and 80 hours of annual sick leave.
• Community Engagement Opportunities
  : 3 paid volunteer days each year.
• Other Benefits
  : 3 healthcare plans with HSA contributions and additional benefits supporting well‑being and professional growth.

Watson‑Marlow Fluid Technology Solutions is an Equal Opportunity Employer committed to diversity and inclusion. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or other protected characteristics as outlined by federal, state, or local laws. This policy applies to all employment practices within our organization and is a foundation of our hiring decisions.