Customer Support Team Associate

Location:

Wilmington Branch |

Schedule:

Monday–Friday 6 am - 3pm | Compensation: $20.00–$22.00/hour

Homans Associates (HA) is a subsidiary of the largest independent HVAC/R distribution company in the world, Watsco, Inc. We proudly distribute the Mitsubishi, Armstrong and Bryant brands of HVAC equipment, as well as a full line of HVAC residential and commercial parts, supplies, and accessories. We have locations throughout New England, New York, and New Jersey.

At Homans, we’re committed to delivering world‑class service to our customers. As a Customer Support Team Associate, you will work with our internal branch locations and customer base to expedite orders from our eCommerce platform through the logistics chain — playing a key role in keeping our operations running smoothly.

• Work with branch locations to communicate upcoming and expedite orders
• Source equipment and materials from within the company
• Report inventory and logistical needs to management
• Communicate with customers on order status and delivery/pick‑up dates
• Work with the customer base to resolve issues
• Communicate internally on potential solutions and changes
• Support Business Development by identifying potential growth opportunities and handing off prospects to the Business Development Center
• Other duties as assigned.