Manager, Regional Manager Sales Operations

Ametros is changing the way individuals navigate healthcare by providing them with the tools and support necessary to make educated decisions on how to spend their medical funds. Our flagship product revolutionizes the way funds from insurance claim settlements are administered after settlement, simplifying healthcare for our clients.

• Assist the team in managing business relationships, driving account, deposit, and revenue growth while enhancing employer satisfaction.
• Ensure procedures are kept up to date and train the team on new and existing processes.
• Support the team with any questions they have and assist with employer client escalations.
• Represent the Relationship Management department on projects and corporate initiatives.
• Support team by answering day-to-day questions.
• Assist team with reaching stated account, deposit, and revenue growth objectives.
• Mentor the team to support overall revenue growth goals, including attendance on client calls when appropriate.
• Work with the team to assist and support overall retention and satisfaction of assigned clients, including escalation management.
• Write and update existing procedures.
• Escalate to leadership within other departments when processes and/or people are impacting client satisfaction.
• Provide training opportunities, lead meetings, contribute to SLC reporting updates, and participate in projects and CI initiatives.
• Mentor the team to ensure they conduct Strategic Planning Meetings and OE sessions in a manner that is results-focused and will lead to achieving the employer and HSA Bank’s objectives.
• Actively volunteer and participate in focus groups, special projects or other items that may arise during the course of business.

Able to interact with customers and all levels of management. Superior interpersonal, multi-tasking, organizational, leadership, and communication skills.

Proficient computer experience and skill with Microsoft Office (Excel, Word, PowerPoint, Outlook) and other industry-related software;
Salesforce experience preferred.

High School Diploma or General Education Degree (GED) required.

5-7 years of experience with employee benefits or equivalent account management experience.

Estimated salary range: $75,000 - $80,000 USD, depending on job-related factors. This position is eligible for incentive compensation.

Webster Financial Corporation and its subsidiaries (“Webster”) are equal opportunity employers committed to sustaining an inclusive environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, marital status, national origin, ancestry, citizenship, sex, sexual orientation, gender identity and/or expression, physical or mental disability, protected veteran status, or any other characteristic protected by law.