Support Software Engineer

Staff Support Software Engineer

We are looking for a proactive Senior Software Engineer to join our T3 Deployment team within our Technology, Software & Robotics Engineering organization. Your job will be to lead the development, integration, and deployment of reliable software across our automation systems — driving release readiness, mentoring engineers, and partnering daily with Engineering, Operations, and customer-facing teams to deliver stable, high‑quality production environments.

The T3 Deployment team is part of Symbotic's Technology, Software & Robotics Engineering organization, which designs, builds, and supports the AI‑powered software that orchestrates our fleet of fully autonomous robots. The Deployment team is responsible for releasing, integrating, and stabilizing that software inside live customer distribution centers — bridging Engineering and Operations to take every release from build to a reliable, high‑performing go‑live.

• Lead cross‑functional release readiness and deployment execution with Engineering, Dev Ops, QA, Operations, and site teams.
• Drive supply chain automation improvements through software development, system integration, and deployment automation at scale.
• Architect and support CI/CD pipelines, Kubernetes‑based deployments, infrastructure automation, and production release activities.
• Troubleshoot the most complex technical issues across applications, integrations, infrastructure, databases, and distributed systems.
• Develop automation, tools, runbooks, and repeatable processes that reduce manual effort and improve operational reliability.
• Mentor and provide technical guidance to less‑senior engineers, and partner with internal and external stakeholders for stable delivery and successful customer outcomes.
• Travel approximately 10–20% for deployment activities, site readiness, customer environments, and critical release events, including maintenance windows during off‑hours as needed.

• Bachelor's degree in Computer Science, Software Engineering, Information Technology, or a related field; equivalent work experience may be considered.
• Minimum of 8 years of software engineering experience with hands‑on development, automation, integration, and production support responsibilities.
• Required technical skills:
  Kubernetes, Linux, CI/CD, Dev Ops, deployment automation, Power Shell scripting, APIs, databases, and system integration.
• Preferred technical skills:
  Docker, Python, SQL, Git, Jenkins, Ansible/AWX, Helm, Kafka, RabbitMQ, Redis, monitoring, and cloud platforms.
• Strong experience in supply chain automation, warehouse automation, logistics systems, robotics, ASRS, WMS, WES, or WCS environments preferred.
• Core competencies:
  
  proactive ownership, technical problem solving, cross‑team coordination, communication, documentation, and production urgency.

• Up to 10% of travel may be required. Employees must have a valid driver’s license and the ability to drive and/or fly to client and other customer locations.
• The employee is responsible for owning a credit card and managing expenses personally to be reimbursed on a bi‑weekly basis.

The base range for this position in the posted location is "$ - $"; however, base pay offered may vary depending on job‑related knowledge, skills, and experience. The compensation package includes medical, dental, vision, disability, 401(k), PTO and/or other benefits.