Software Support Engineer

Software Support Engineer

Time type: full time
Posted on: June 08, 2026
Job requisition : R7294

What we need

We are looking for a proactive Software Support Engineer to join our T3 Deployment team within our Technology, Software & Robotics Engineering organization. Your job will be to help deploy, troubleshoot, and stabilize the software that runs our automation systems in production — partnering with Engineering, Dev Ops, QA, and Operations to deliver high-quality, reliable releases.

What we do

The T3 Deployment team is part of Symbotic's Technology, Software & Robotics Engineering organization, which designs, builds, and supports the AI-powered software that orchestrates our fleet of fully autonomous robots. The Deployment team is responsible for releasing, integrating, and stabilizing that software inside live customer distribution centers — bridging Engineering and Operations to take every release from build to a reliable, high-performing go‑live.

What you'll do

• Support cross-functional release readiness and deployment execution with Engineering, Dev Ops, QA, Operations, and site teams.
• Assist with supply chain automation improvements through scripting, system integration tasks, and deployment automation.
• Operate and help maintain CI/CD pipelines, Kubernetes-based deployments, infrastructure automation, and production release activities.
• Troubleshoot technical issues across applications, integrations, infrastructure, databases, and distributed systems, with guidance from senior engineers.
• Build and maintain runbooks, scripts, and repeatable processes that reduce manual effort and improve operational reliability.
• Partner with internal and external stakeholders to support stable delivery, timely issue resolution, and successful customer outcomes.
• Travel approximately 10–20% to support deployment activities, site readiness, customer environments, and critical release events, including maintenance windows during off‑hours as needed.

What you'll need

• Bachelor's degree in Computer Science, Software Engineering, Information Technology, or a related field; equivalent work experience may be considered.
• Minimum of 2 years of software engineering, deployment, or production support experience.
• Required technical skills:
  Linux, CI/CD, scripting, APIs, databases, and basic Kubernetes/Dev Ops familiarity.
• Preferred technical skills:
  Docker, SQL, Git, Jenkins, Ansible/AWX, Helm, Kafka, RabbitMQ, Redis, monitoring, and cloud platforms.
• Exposure to supply chain automation, warehouse automation, logistics systems, robotics, ASRS, WMS, WES, or WCS environments preferred.
• Core competencies:
  
  proactive ownership, technical curiosity, cross‑team coordination, communication, documentation, and production urgency.

Our environment

• Up to 10% of travel may be required. Employees must have a valid driver’s license and the ability to drive and/or fly to client and other customer locations.
• The employee is responsible for owning a credit card and managing expenses personally to be reimbursed on a bi‑weekly basis.

The base range for this position in the posted location is $82,000.00 - $; however, base pay offered may vary depending on job‑related knowledge, skills, and experience. The compensation package includes medical, dental, vision, disability, 401K, PTO and/or other benefits.